VP, Government & Institutional Banking Operations Officer

Bank OZK•Little Rock, AR

About The Position

The VP, Government & Institutional Banking Operations Officer oversees Government and Institutional Banking (GIB) client servicing, processes, and operations. The role leads the GIB operations team, manages policies and procedures, and works with Operational Risk Management and other stakeholders to identify risk and ensure that controls are appropriately established, tested, and validated. The officer also manages operational resources, supports effective audit results, and ensures projects are properly defined, approved, and completed on schedule. Responsibilities include approving collateral pledge and release letters; working with the team on reports for the Deposit Committee and other working groups; monitoring new-account setup and ensuring clients are included in pledge reports and established with the custodial bank; supporting GIB programs and projects; and working with GIB leadership to achieve department goals. The position also serves as the Bank’s contact for state legislative audit account confirmations and may require business travel. The role requires knowledge of public-fund deposits, collateral requirements, applicable laws, and institutional deposit types; effective communication and customer service; sound organization, analytical thinking, time management, and confidentiality; and the ability to manage multiple deadlines, work independently and collaboratively, and work extended hours when needed. A bachelor’s degree or commensurate work experience and relevant banking experience are required.

Requirements

Bachelor’s degree or commensurate work experience.
At least 5 years of work experience in banking sales and service.
At least 3 years of work experience with government and institutional deposits.
At least 3 years of work experience with new accounts.
Knowledge of public-fund deposits, collateral requirements, and city, county, state, and federal laws related to public funds.
Knowledge of brokered, listing-service, and other institutional deposit types and applicable laws and requirements.
Ability to communicate effectively verbally and in writing, including presenting to senior and executive management.
Ability to take initiative, manage work, accomplish objectives, and work independently without close supervision.
Ability to read and interpret pledge agreements, collateral agreements, reciprocal deposit agreements, public-fund RFPs, collateral confirmation requests, deposit confirmation requests, and brokered deposit documents.
Ability to work effectively and flexibly in a changing environment and in a team.
Effective organization, critical thinking, analytical, customer service, confidentiality, diligence, and time-management skills.
Ability to manage multiple tasks with exacting deadlines in a demanding environment.
Ability to work extended hours and travel for business purposes if needed.
Proficiency using computers and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.

Nice To Haves

At least 1 year of supervisory or leadership experience.

Responsibilities

Lead and manage GIB operations and the team supporting those operations.
Manage GIB policies and procedures; work with Operational Risk Management and other stakeholders to identify risk and ensure controls are established, tested, and validated.
Ensure project requirements are defined and approved and that projects are completed by or ahead of established deadlines.
Manage resource allocation while accounting for day-to-day business tasks and responsibilities.
Execute strategic and tactical plans to support sound operational performance, including effective audit results.
Approve and sign collateral pledge and release letters.
Work with the team to prepare monthly and quarterly reports for the Deposit Committee and other working groups.
Monitor new accounts for setup accuracy and rates, and ensure clients are added to pledge reports and set up with the custodial bank.
Assist with GIB program processes and operations.
Participate in projects or assignments involving GIB.
Work with GIB leadership to meet department goals, objectives, and plans.
Serve as the Bank’s contact to state legislative audit for account confirmations.
Travel for company business as needed.
Follow Bank policies, procedures, and guidelines and maintain punctuality and attendance.