VP, Operations Officer

SCP Health

7d•$123,880 - $183,376•Remote

About The Position

The VP, Operations Officer is responsible for service delivery and business performance across assigned healthcare practices. The role builds alignment across service delivery teams, prioritizes client satisfaction and retention, guides field operations personnel, and ensures practice management services meet contractual obligations. It also partners with physician leaders and internal departments on practice leadership development, staffing and credentialing operations, onboarding, productivity initiatives, and client relationships. The position is accountable for revenue, expense, and margin targets; resource planning; collaboration across co-located service lines; and the appropriate deployment of technology and eHealth solutions. It contributes to growth strategy and sales pursuits and ensures compliance with legal and company standards. The role is remote within the United States and requires travel for company and departmental meetings, training, events, and conferences, sometimes including overnight stays.

Requirements

Strong and effective leadership and management capabilities.
Highly efficient and organized.
Excellent verbal and written communication skills.
Consistently accountable, responsible, and responsive.
Able to set priorities and demonstrate sound judgment in complex situations.
Comfortable and effective building trusted working relationships at all levels, including with clinicians.
Bachelor’s degree in Healthcare Administration, Business Administration, a related field, or equivalent work experience.
Minimum five years of demonstrated success in leadership and management in healthcare delivery.

Nice To Haves

Master’s degree.
Previous clinical or healthcare experience.
Executive-level responsibility for operating multi-site, multi-specialty medical practices.
Extensive prior responsibility for a P&L in a patient-care-related business.

Responsibilities

Build and maintain consensus, alignment, and focus on priorities and objectives across service delivery teams, with client satisfaction and retention as key measures of success.
Communicate effectively and consistently with internal stakeholders and employees, providers, medical directors, and client representatives.
Provide direction, guidance, and influence to designated field operations personnel.
Build and lead a high-performance workplace culture that supports employee satisfaction, retention, and productivity.
Ensure practice management services are delivered consistently with contractual obligations to hospital clients and providers.
Establish and execute shared goals and strategic priorities with EM and HM client service teams, Staffing Operations, Value-based services, and Central Office departments.
Develop and maintain effective partnerships with key client representatives and industry leaders.
Oversee consistent, timely, and effective practice productivity improvement initiatives.
Lead oversight and direction of the new client onboarding process.
Collaborate with physician leadership and other departments to develop, deploy, and maintain training, mentorship, and leadership development programs for appointed practice Medical Directors.
Contribute to the effective operation of Recruiting, Scheduling, and Credentialing personnel, systems, and processes.
Achieve revenue, expense, and margin targets within budget constraints and respond to unanticipated revenue or gross margin shortfalls.
Ensure significant issues, opportunities, threats, and initiatives are communicated and addressed collaboratively where SCP EM, HM, and ICU practices coexist at a hospital.
Ensure practices have the resources, priorities, and action plans needed to favorably influence clients’ perceived value of SCP.
Identify, drive, and lead the introduction and deployment of eHealth solutions, with ROI measurement tied to cost reduction or avoidance, provider satisfaction, patient care enhancement, or client satisfaction.
Contribute to growth strategy development and provide leadership in identifying and pursuing sales targets.
Ensure optimal and appropriate use of company technology resources and the quality and integrity of group data entered into systems.
Ensure performance in accordance with established legal and compliance standards.
Support performance against measures including gross margin, G&A expense control, cost per RVU, client satisfaction, contract retention, provider coverage and expenses, facility variance reporting, provider cost as a percentage of revenue, additional pay, client receivables, medical-record completion, patient satisfaction, value-based services, and alignment with Hospitalist and Intensivist service lines.