VP, Enterprise Business Process Improvement
About The Position
The Vice President of Enterprise Process Improvement establishes enterprise standards, governance, and performance measurement practices that drive operational excellence and continuous improvement. The role leads enterprise-wide process improvement initiatives to enhance customer experience, increase efficiency, reduce risk, improve quality, and strengthen organizational performance through data-driven decision-making, process improvement methodologies, and cross-functional collaboration. The position leads the enterprise BPI portfolio, oversees initiatives from discovery and redesign through implementation and sustainment, and partners with business leaders to simplify work, strengthen controls, and improve customer and employee experiences. It also collaborates with Technology, RPA, and AI teams to enable automation after processes are assessed and redesigned. The VP develops the BPI team, manages capacity and resources, builds continuous improvement capabilities across the organization, and tracks and reports measurable benefits, delivery risks, and results.
Requirements
- 10+ years of related experience.
- Proven leadership and success managing large-scale transformations across the enterprise and within an individual line of business.
- Demonstrated ability to influence and coach sponsors and other key stakeholders to drive and deliver outcomes.
- Experience developing, optimizing, and executing enterprise-wide operational transformation strategies, methodologies, frameworks, and governance practices.
- Experience leading and managing teams and driving employee engagement.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Lead the enterprise BPI portfolio, prioritizing opportunities aligned with business strategy and expected value.
- Oversee process improvement initiatives from discovery and redesign through implementation and sustainment.
- Establish consistent process improvement standards, governance, documentation, and performance measures.
- Partner with business leaders to simplify work, strengthen controls, and improve customer and employee experiences.
- Collaborate with Technology, RPA, and AI teams to enable automation after processes are assessed and redesigned.
- Develop the BPI team, manage capacity and resources, and build continuous improvement capabilities across the organization.
- Track and report measurable benefits, delivery risks, and results, driving corrective action when outcomes fall short.
- Lead and manage teams and drive employee engagement.
- Influence and coach sponsors and other key stakeholders to drive and deliver outcomes.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment insurance
- Short-term and long-term disability insurance
- Parental leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and commuting benefits
- Banking benefits
- Pet insurance
- Annual bonus eligibility
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Executive
