VP & Employee Experience Manager - Human Resources

WesBanco Bank•Uniontown, OH

10d

About The Position

The VP & Employee Experience Manager leads the Employee Experience Center of Excellence (COE) and oversees the effective delivery, governance, and continuous improvement of employee experience services across the employee lifecycle. The role provides leadership and supervisory oversight to the Employee Experience team in employee relations, engagement, performance management, workforce planning support, and employee experience programs. It partners with HR and business leaders to align initiatives with organizational goals and workforce strategies, and establishes service standards, processes, and metrics for consistent, compliant, high-quality employee support. The position oversees employee activities from post-hire throughout employment, promotes a positive and engaging employee experience, and serves as an escalation point for employee relations matters. It also supports compensation and performance processes, talent reviews, workforce planning, engagement initiatives, HR inquiries, exit processes, and coordination across HR functions. The role represents the organization in unemployment hearings and maintains compliance with applicable banking policies, laws, and regulations.

Requirements

Minimum of eight years of Human Resources experience.
Experience in the Employee Relations field.
Minimum of three years in a supervisory and leadership role.
Ability to communicate clearly and effectively in writing and verbally, including presenting information and solving problems.
Ability to interact effectively across organizational levels, including senior management, branch network, departments, and vendors.
Ability to work independently and meet communicated deadlines.
Ability to maintain confidentiality.
Demonstrated proficiency in basic computer applications such as Microsoft Office.
Ability to learn HRIS systems and other applicable software or applications.
Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
Team player with a positive outlook.
Ability to acquire and maintain proficiency in Bank policies and procedures and comply with applicable laws, rules, and regulations.

Nice To Haves

Bachelor’s degree in business administration or a related field.
HR certification.

Responsibilities

Lead the Employee Experience Center of Excellence and establish strategic priorities, operational standards, and service delivery expectations.
Develop and continuously improve Employee Experience programs, services, and processes to support engagement, retention, and organizational effectiveness.
Partner with HR leadership and business leaders to identify workforce needs and develop solutions aligned with organizational objectives.
Lead Employee Experience team members in executing strategic initiatives, operational priorities, and job responsibilities.
Establish team practices and accountability measures that promote engagement, reinforce priorities, and support execution excellence.
Create, maintain, and govern standard operating procedures, service level agreements, and best practices for Employee Experience services.
Establish and monitor service metrics for quality, consistency, efficiency, and compliance.
Identify process improvement opportunities and lead implementation of solutions that improve employee experience and operational effectiveness.
Coach and mentor team members, observe performance, and support action plans and development goals.
Provide strategic oversight and serve as an escalation point for employee relations matters; guide policy interpretation and escalate complex cases as appropriate.
Manage employee relations issues and develop performance improvement plans to address underperformance and support employee development.
Ensure compliance with workplace environmental standards and address health, safety, and sustainability concerns.
Support timely execution of annual compensation processes, performance evaluations, and related HR programs.
Conduct talent reviews and collaborate on workforce planning strategies.
Use workforce data, trends, and employee feedback to identify opportunities and recommend improvements.
Lead enterprise employee engagement initiatives and develop and execute action plans based on survey results and employee feedback.
Coordinate HR activities during building closures, including communications and employee support.
Provide guidance on general HR topics, including benefits, payroll, and policies.
Facilitate employee listening sessions and promote an open, inclusive workplace culture.
Represent the organization in unemployment hearings and ensure compliance with legal requirements.
Respond to employment verification requests from prospective employers of former employees.
Manage resignation processes, conduct exit interviews, and evaluate counteroffer strategies when appropriate.
Respond to phone and email communications, provide resolutions or answers, and escalate matters as needed.
Serve as backup to other team members and HR functions as needed.
Partner with HRIS, Benefits, Payroll, Talent Acquisition, Learning & Development, and HR Business Partners to provide a seamless employee experience.
Work with HRIS or IT team members to resolve escalated issues involving HRIS or other applications.
Carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and problems.
Follow the Bank’s policies and procedures, applicable laws and regulations, and complete assigned compliance training in a timely manner.