VP & Employee Experience Manager - Human Resources

WesBanco Bank•Bowie, MD

11d

About The Position

Responsible for leading the Employee Experience Center of Excellence (COE) and ensuring effective delivery, governance, and continuous improvement of employee experience services throughout the employee lifecycle. Provides leadership, direction, and supervisory oversight to Employee Experience team members working in employee relations, employee engagement, performance management, workforce planning support, and employee experience programs. Partners with Human Resources leadership and business leaders to align initiatives with organizational goals and workforce strategies. Establishes operational standards, service-level expectations, processes, and metrics to support consistent, compliant, high-quality employee support. Oversees employee activities from post-hire throughout the employment cycle while fostering a positive and engaging employee experience. Carries out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; coaching and training team members; and addressing complaints and resolving problems. The role requires adherence to applicable banking policies, procedures, laws, rules, and regulations, as well as timely completion of assigned compliance training. The position offers an annual wage range of $100,000–$125,000. A bachelor's degree in business administration or a related field is preferred; HR certification is preferred.

Requirements

Minimum of eight years of Human Resources experience.
Experience in the Employee Relations field.
Minimum of three years in a supervisory and leadership role.
Ability to communicate clearly and effectively in writing, orally, and in presentations, and to define and solve problems.
Ability to interact effectively across all organizational levels, including senior management, the branch network, other departments, and vendors.
Ability to work independently and meet communicated deadlines.
Ability to maintain confidentiality.
Demonstrated proficiency in basic computer applications such as Microsoft Office.
Ability to learn the HRIS system and other applicable software or applications.
Ability to acquire and maintain proficiency in bank policies and procedures and comply with applicable laws, rules, and regulations.
Ability to complete assigned compliance training in a timely manner.
Professional demeanor in appearance, interpersonal relations, work ethic, and attitude; positive outlook and team orientation.

Nice To Haves

Bachelor's degree in business administration or a related field preferred.
HR certification preferred.

Responsibilities

Lead the Employee Experience Center of Excellence and establish strategic priorities, operational standards, and service delivery expectations.
Develop and continuously enhance employee experience programs, services, and processes to support engagement, retention, and organizational effectiveness.
Partner with HR leadership and business leaders to identify workforce needs and develop solutions aligned with organizational objectives.
Lead Employee Experience team members in executing strategic initiatives, operational priorities, and job responsibilities; establish team practices and accountability measures.
Create, maintain, and govern standard operating procedures, service-level agreements, and best practices for Employee Experience core services.
Establish and monitor service metrics to ensure quality, consistency, efficiency, and compliance in service delivery.
Identify process improvement and operational effectiveness opportunities and lead implementation of solutions.
Observe team members, facilitate coaching conversations, create action plans, mentor employees, and support their performance and professional development.
Provide strategic oversight for employee relations matters, advise on policy interpretation, and escalate complex cases as appropriate.
Manage employee relations issues and develop and implement performance improvement plans.
Ensure compliance with workplace environmental standards and address health, safety, and sustainability concerns.
Support timely execution of annual compensation processes, performance evaluations, and related HR programs.
Conduct talent reviews and collaborate on workforce planning strategies.
Use workforce data, trends, and employee feedback to recommend improvements to organizational effectiveness and employee experience.
Lead enterprise employee engagement initiatives, including action plans based on survey results and employee feedback.
Coordinate HR activities during building closures, including communications and employee support.
Provide guidance on general HR topics, including benefits, payroll, and policy questions.
Facilitate employee listening sessions and promote an open, inclusive workplace culture.
Represent the organization in unemployment hearings and ensure compliance with legal requirements.
Respond to employment verification requests from prospective employers of former employees.
Manage resignation processes, conduct exit interviews, and evaluate counteroffer strategies when appropriate.
Respond to communications by phone or email, provide resolutions and answers, or escalate issues as needed.
Serve as backup to other team members and HR functions as needed.
Partner with HRIS, Benefits, Payroll, Talent Acquisition, Learning & Development, and HR Business Partners to provide a seamless employee experience.
Work with HRIS or IT team members to resolve escalated issues with HRIS or other applications.
Carry out supervisory duties, including interviewing, hiring, training, assigning and directing work, appraising performance, and addressing complaints and problems.
Maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training.
Maintain a professional demeanor, communicate effectively, work collaboratively and independently, meet deadlines, and maintain confidentiality.

Benefits

27 days of PTO (Paid Time Off)
5 days of Short-Term Disability
11 annual paid holidays
1 floating holiday
Medical insurance
Dental insurance
Vision insurance
Health Care Flexible Spending
Dependent Care Flexible Spending
Transportation Fringe Benefit Plan
Group Life
Long-Term Disability
Optional Life
Voluntary benefit products, including Cancer, Term & Universal Life, Accident, Short-Term Disability, and Critical Illness policies
Other ancillary benefit products
401(k) with employee match