VP & Employee Experience Manager - Human Resources

WesBanco Bank, Inc.•Ann Arbor, MI

11d

About The Position

The VP & Employee Experience Manager leads the Employee Experience Center of Excellence (COE), overseeing the effective delivery, governance, and continuous improvement of employee experience services throughout the employee lifecycle. The role provides leadership and supervisory oversight to the Employee Experience team across employee relations, engagement, performance management, workforce planning support, and employee experience programs. The position partners with Human Resources leadership and business leaders to align employee experience initiatives with organizational goals and workforce strategies. It establishes operational standards, service-level expectations, processes, and metrics to provide consistent, compliant, high-quality employee support. The role oversees employee activities from post-hire throughout employment while fostering a positive and engaging employee experience. This role carries out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, coaching team members, and resolving complaints and problems. It also supports compliance with banking policies, procedures, and applicable laws and regulations.

Requirements

Minimum of eight years of Human Resources experience.
Experience in Employee Relations.
Minimum of three years in a supervisory and leadership role.
Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
Clear, concise, effective written and oral communication skills to express thoughts, ideas, and concepts to management, bank employees, and customers collaboratively and with a solutions-oriented approach.
Ability to interact effectively across all organizational levels, including senior management, the branch network, other departments, and vendors.
Excellent verbal, written, and presentation skills, with the ability to define and solve problems.
Ability to work as a team player with a positive outlook.
Ability to work independently and meet communicated deadlines.
Ability to maintain confidentiality.
Demonstrated proficiency in basic computer applications such as Microsoft Office.
Ability to learn the HRIS system and other applicable software or applications.
Ability to acquire and maintain proficiency in the Bank's policies and procedures and comply with applicable laws, rules, and regulations.

Nice To Haves

Bachelor’s degree in business administration or a related field.
HR certification.

Responsibilities

Lead the Employee Experience Center of Excellence and establish strategic priorities, operational standards, and service delivery expectations.
Develop and continuously enhance Employee Experience programs, services, and processes to support engagement, retention, and organizational effectiveness.
Partner with HR leadership and business leaders to identify workforce needs and develop solutions aligned with organizational objectives.
Lead Employee Experience team members in carrying out strategic initiatives, operational priorities, and job responsibilities.
Develop team practices and accountability measures that encourage engagement, reinforce priorities, and support execution excellence.
Create, maintain, and govern standard operating procedures, service-level agreements, and best practices for Employee Experience core services.
Establish and monitor service metrics for quality, consistency, efficiency, and compliance.
Identify process improvement and operational effectiveness opportunities and lead implementation of solutions.
Observe team members, facilitate coaching conversations, mentor staff, and support performance and professional development plans.
Serve as an escalation point and provide strategic oversight for employee relations matters, ensuring consistent application of policies and employment practices.
Manage employee relations issues, provide guidance on policy interpretation, and escalate complex cases as appropriate.
Develop and implement performance improvement plans.
Ensure compliance with workplace environmental standards and address health, safety, and sustainability concerns.
Support timely execution of annual compensation processes, performance evaluations, and related HR programs.
Conduct talent reviews and collaborate on workforce planning strategies.
Use workforce data, trends, and employee feedback to recommend solutions that improve organizational effectiveness and employee experience.
Lead enterprise employee engagement initiatives, including action plans based on survey results and employee feedback.
Coordinate HR-related activities during building closures, including communication and employee support.
Provide guidance on general HR topics, including benefits, payroll, and policy questions.
Facilitate employee listening sessions and promote an open, inclusive workplace culture.
Represent the organization in unemployment hearings and ensure compliance with legal requirements.
Respond to employment verification requests from prospective employers of former employees.
Manage resignations, conduct exit interviews, and evaluate counteroffer strategies when appropriate.
Respond to phone and email communications, provide answers or resolutions, and escalate matters as needed.
Provide backup to other team members and HR functions as needed.
Partner with HRIS, Benefits, Payroll, Talent Acquisition, Learning & Development, and HR Business Partners to support a seamless employee experience.
Work with HRIS or IT team members to resolve escalated issues with HRIS or other applications.
Interview, hire, train, assign and direct work, appraise performance, reward and discipline employees, and address complaints and problems.
Complete assigned compliance training in a timely manner and adhere to applicable banking policies, procedures, laws, rules, and regulations.