VP & Employee Experience Manager - Human Resources

WesBanco Bank, Inc.•Bowie, MD

11d•$100,000 - $125,000

About The Position

The VP & Employee Experience Manager leads the Employee Experience Center of Excellence (COE), overseeing the effective delivery, governance, and continuous improvement of employee experience services throughout the employee lifecycle. The role provides leadership and supervisory oversight to Employee Experience team members working in employee relations, engagement, performance management, workforce planning support, and employee experience programs. The position partners with Human Resources leadership and business leaders to align initiatives with organizational goals and workforce strategies. It establishes operational standards, service-level expectations, processes, and metrics to ensure consistent, compliant, high-quality employee support. The role oversees employee activities from post-hire through the employment cycle and works to foster a positive and engaging employee experience. The manager directs and develops the team, sets strategic priorities and operating practices, and maintains standard operating procedures and service-level agreements. The role provides strategic oversight of employee relations, supports compensation and performance programs, contributes to talent reviews and workforce planning, and uses workforce data and employee feedback to improve organizational effectiveness. It also supports employees and business partners on general HR matters and coordinates with other HR functions and technology teams to provide a seamless employee experience.

Requirements

At least eight years of Human Resources experience.
Experience in the Employee Relations field.
At least three years in a supervisory and leadership role.
Clear, concise, effective written and oral communication skills, including presentation and problem-solving abilities.
Ability to interact effectively across all organizational levels, including senior management, branch staff, other departments, and vendors.
Ability to work independently and meet communicated deadlines.
Ability to maintain confidentiality.
Demonstrated proficiency in basic computer applications such as Microsoft Office.
Ability to learn the HRIS system and other applicable software or applications.
Professional demeanor, positive outlook, and collaborative, solutions-oriented approach.
Ability to acquire and maintain proficiency in banking policies, procedures, and applicable regulatory requirements.

Nice To Haves

Bachelor’s degree in business administration or a related field.
HR certification.

Responsibilities

Lead the Employee Experience Center of Excellence and establish strategic priorities, operational standards, and service delivery expectations.
Develop and continuously improve Employee Experience programs, services, and processes to support engagement, retention, and organizational effectiveness.
Partner with HR leadership and business leaders to identify workforce needs and develop solutions aligned with organizational objectives.
Lead Employee Experience team members in executing strategic initiatives, operational priorities, and job responsibilities.
Develop team practices and accountability measures, and coach and mentor team members on performance, capability, and professional development.
Create, maintain, and govern standard operating procedures, service-level agreements, and best practices for Employee Experience services.
Establish and monitor service metrics to ensure quality, consistency, efficiency, and compliance.
Identify process-improvement opportunities and lead implementation of solutions that enhance employee experience and operational effectiveness.
Serve as an escalation point and provide strategic oversight for employee relations matters; guide policy interpretation and escalate complex cases as appropriate.
Develop and implement performance improvement plans to address underperformance and support employee development.
Support annual compensation processes, performance evaluations, and related HR programs.
Conduct talent reviews and collaborate on workforce planning strategies.
Use workforce data, trends, and employee feedback to recommend improvements to organizational effectiveness and employee experience.
Lead enterprise employee engagement initiatives, including action plans based on survey results and employee feedback.
Coordinate HR activities during building closures, including communication and employee support.
Provide guidance on general HR topics, including benefits, payroll, and policies.
Facilitate employee listening sessions and promote an open, inclusive workplace culture.
Represent the organization in unemployment hearings and ensure compliance with legal requirements.
Respond to employment verification requests from former employees’ prospective employers.
Manage resignation processes, conduct exit interviews, and evaluate counteroffer strategies when appropriate.
Respond to phone and email communications, resolve questions, and escalate issues as needed.
Serve as backup to other team members and HR functions as needed.
Partner with HRIS, Benefits, Payroll, Talent Acquisition, Learning & Development, and HR Business Partners to provide a seamless employee experience.
Work with HRIS or IT team members to resolve escalated HRIS or other application issues.
Carry out supervisory responsibilities, including interviewing, hiring, training, work assignment and direction, performance appraisal, employee recognition and discipline, and complaint resolution.
Acquire and maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training.
Maintain professional conduct, communicate effectively, work collaboratively across organizational levels, meet deadlines, maintain confidentiality, and use or learn applicable computer and HR systems.

Benefits

27 days of paid time off (PTO).
5 days of short-term disability.
11 annual paid holidays and 1 floating holiday.
Medical, dental, and vision coverage.
Health Care Flexible Spending Account.
Dependent Care Flexible Spending Account.
Transportation Fringe Benefit Plan.
Group Life insurance.
Long-Term Disability coverage.
Optional Life insurance.
Access to voluntary benefit products, including Cancer, Term and Universal Life, Accident, Short-Term Disability, and Critical Illness policies, as well as other ancillary benefit products.
401(k) with employee match.