VP Account Director

Adelphi Group•New York, NY

2d•$150,000 - $200,000•Hybrid

About The Position

MRM is part of the Omnicom Precision Marketing activation practice, which combines CRM platform expertise, journey management, and first-party data capabilities with creative and performance capabilities to deliver data-driven activation and connected customer experiences. MRM is a relationship marketing agency focused on building enduring brand relationships, with capabilities spanning CRM, Customer Experience, and Commerce, supported by data and martech. The VP, Account Director leads agency delivery and manages client service expectations through open and honest communication between agency and client management. The role builds and maintains strong client relationships based on mutual trust and respect, creating a customized team to serve client needs. In partnership with Creative, Strategy, and Operations Leads, the VP Account Director delivers innovative, on-strategy work within budget and timing parameters. The role is based in New York City. Omnicom policy requires employees to work in the office at least three days per week, unless additional in-office days are directed by the agency or manager. The listed salary range is $150,000 to $200,000; placement within the range depends on factors including market and budget considerations, tenure, and the employee’s or applicant’s background, experience, and qualifications.

Requirements

12+ years of agency experience.
At least 5 years of management experience.
Pharmaceutical HCP/DTC experience.
Excellent written and oral communication skills.
Strong organization, creative problem-solving, and attention to detail.
Strong interpersonal skills to foster effective departmental relationships.
Ability to interact with and manage clients who have decision-making responsibility.
Experience with budgets and financial acumen.
Ability to translate business and marketing requirements into viable solutions.

Nice To Haves

A bachelor’s degree or equivalent business experience is preferred.

Responsibilities

Manage day-to-day relationships with senior clients.
Ensure successful development and completion of the client engagement.
Maintain strong relationships with agency departments, understand the account’s strategic goals, and help communicate them to the agency team.
Ensure the agency delivers high-quality work that meets client objectives and leads the category.
Drive profitable growth by adding new divisions or assignments.
Manage and mentor junior-level team members.
Build client business by identifying short- and long-term opportunities, business-building possibilities, and learning opportunities.
Develop the yearly statement of work in collaboration with Finance and department heads.
Report on account performance.
Identify best practices and new practices that improve agency efficiency and effectiveness in delivering against client objectives.
Develop new initiatives through a thorough understanding of the client’s content area.
Pursue new ways to contribute to agency and client revenue and profitability.
Work closely with project management to ensure successful project execution.