VP, Account Director (Learning & Development - Pharma Agency)

Avalere Health•Philadelphia, PA

2d•Hybrid

About The Position

Avalere Health is seeking a bold, entrepreneurial client partner to lead strategic accounts and drive growth in the pharmaceutical, biotech, and medical device space. This is a high-impact role for someone who blends strategic thinking with strong execution and wants to shape how life sciences companies train and engage their people. The role involves acting as a trusted advisor and innovation partner to senior clients and leading transformative learning solutions across commercial, medical, and compliance teams. The ideal candidate will be energized by innovation, enjoy building deep client relationships, and thrive in fast-paced environments.

Requirements

10+ years in client services, consulting, or account leadership, ideally within an agency, medical communications, or training-focused environment.
Deep familiarity with the life sciences industry and regulated training environments.
A track record of growing multimillion-dollar accounts and influencing senior client stakeholders.
Strong training acumen, you understand business goals and translate them into learning strategy and the idea of possibilities.
Entrepreneurial & Forward-Thinking: You’re energized by ambiguity and innovation.
Strategic & Consultative: You elevate conversations and challenge the status quo.
Growth-Oriented: You look for opportunities and aren’t afraid to test new ideas.
Collaborative Leader: You know how to mobilize teams and solve adaptive challenges, inspiring and bringing the teams together toward a shared vision.

Nice To Haves

Experience with AI-powered learning tools or omnichannel training strategies.
Exposure to medical affairs, clinical development, or compliance training challenges.
Experience managing hybrid or remote teams in scaling environments.

Responsibilities

Serve as the senior relationship lead across key accounts, embedding as a true extension of the client team and bring transformative training solutions to life.
Drive annual account planning and long-term strategic roadmaps focused on modernizing learning.
Build trust with senior stakeholders across Training, Sales, Medical Affairs, Compliance, and HR.
Facilitate quarterly business reviews, visioning workshops, and innovation planning sessions.
Identify whitespace opportunities and lead strategic upsells based on a deep understanding of evolving client needs, industry trends, and future learning needs.
Oversee pitch and proposal development, pitch strategy, and contract negotiation for new and expanded work.
Collaborate with internal teams to co-create modern, tech-enabled solutions that set us apart.
Collaborate closely with solution architects, creative, and learning strategists to develop compelling, integrated offerings.
Cultivate a “builder” mindset within the team, prototyping new services, piloting AI tools, and unlocking new revenue streams.
Ensure flawless execution of complex programs across learning modalities, immersive workshops, digital platforms, virtual experiences, simulation, and field enablement.
Work cross-functionally with project managers, designers, and analytics teams to maintain quality and alignment with client goals.
Champion client satisfaction, retention, and measurable business outcomes.

Benefits

401K plan with an employer match contribution up to 4% (immediately vested)
Life insurance
Disability coverage
Medical, dental, and vision plans
Flexible working arrangements, including hybrid and remote work
Option to work from anywhere across the globe two weeks each year
20 vacation days
One personal well-being day
Recognition of 9 public holidays
Gifted end-of-year holidays
Early Summer Friday finish in June, July, and August
Free counselling through our employee assistance program
Personalized health support
Enhanced maternity, paternity, family leave
Fertility policies
Continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.