Account Supervisor (Digital, Pharma Agency)

Avalere Health • Washington, DC

1d • $100,000 - $115,000 • Hybrid

About The Position

The Account Supervisor is a driven, engaged client service professional who thrives in a collaborative team atmosphere and excels at developing unique solutions that differentiate our client’s brands in the market. This role involves managing a digital brand focused on websites and full omni-channel tactics, building and sustaining relationships with key clients, and providing confident counsel on client inquiries. The position requires developing proficiency in the client's market, trends, influencers, competitors, and key stakeholders, as well as effectively communicating the brand’s business objectives to the agency team. The Account Supervisor will provide feedback on work in development, interpret client and medical/regulatory/legal feedback, document scope requests, author project briefs, and write SOWs. They will partner with delivery and account leadership to monitor revenue and profit, mitigate risks, and identify growth opportunities. A key responsibility is managing daily account work on CIDP, ensuring projects are on time and meet client expectations with flawless execution. This includes managing budget tracking, communicating budget status, and identifying when projects are out of scope or need re-estimation. The role requires sound judgment to anticipate and solve challenges, a collaborative and solution-oriented mindset, effective communication skills, and the ability to identify when to escalate issues. Analytical thinking about data-driven insights is crucial for pushing brand strategy forward, and past learnings should be applied to future initiatives. The Account Supervisor will write clear and concise project briefs, exhibit bigger picture thinking about the brand, and facilitate tactical meetings and MRC discussions. Baseline knowledge of the MRC submission process, Veeva (or similar submission software), and the ability to review MRC comments effectively are expected. The role requires balancing process and flexibility, and may involve serving as a dotted line manager to junior reports, mentoring and growing more junior employees.

Requirements

• 5+ years of experience managing client relationships in an agency environment with a background in digital tactics focused on websites
• Experience in pharmaceutical marketing is required
• Proven ability to collaborate across functions and project teams in a dynamic environment
• Demonstrated verbal and written communication skills

Nice To Haves

• Experience in managing pharma brand launch in rare disease is preferred

Responsibilities

• Managing a digital brand focused on websites, full omni-channel tactics.
• Build and sustain relationships with key clients grounded in an understanding of their business goals.
• Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health.
• Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders.
• Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications.
• Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team.
• Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team.
• Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly.
• Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts.
• Demonstrates and applies extensive knowledge on CIDP.
• Responsible for managing daily account work on CIDP, responsible for ensuring that projects are on time and meet client expectations.
• Responsible for flawless execution.
• Manages budget tracking and communication about budget status/tracking internally, relaying to leadership when project is out of scope or needs re-estimate (estimate vs actual; % complete; etc.).
• Exhibits sounds judgement to anticipate and effectively solve challenges. Is a collaborative partner with a solution oriented mindset.
• Demonstrates effective communication skills internally and externally.
• Identifies effectively when to escalate and when to problem solve on their own.
• Thinks analytically about data driven insights to push brand strategy forward.
• Applies past learnings to future initiatives
• Effectively writes clear and concise project briefs with little no input from leadership.
• Exhibits bigger picture thinking about the brand as a whole and how dots connect to day-to-day project work.
• Facilitates and leads tactical meetings and MRC discussions.
• Has baseline knowledge of MRC submission process, Veeva (or similar submission software) and can review MRC comments effectively.
• Can balance the need for process and flexibility to effectively manage clients and internal team members.
• May serve as a dotted line manager to AE or SAE reports; mentors and grows more junior level employees.

Benefits

• 401K plan with an employer match contribution up to 4% (immediately vested)
• life insurance
• disability coverage
• medical, dental, and vision plans
• flexible working arrangements, including hybrid and remote work
• option to work from anywhere across the globe two weeks each year
• 20 vacation days
• one personal well-being day
• 9 public holidays
• gifted end-of-year holidays
• early Summer Friday finish in June, July, and August
• free counselling through our employee assistance program
• personalized health support
• enhanced maternity, paternity, family leave
• fertility policies
• continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed