Account Supervisor (Digital, Pharma Agency)

Avalere Health•Chicago, NY

10d•Hybrid

About The Position

The Account Supervisor is a driven, engaged client service professional who thrives in a collaborative team atmosphere and excels at developing unique solutions that differentiate our client’s brands in the market. This role involves managing a digital brand focused on websites and full omni-channel tactics. The Account Supervisor will build and sustain relationships with key clients, demonstrate confident counsel on client inquiries, and establish fluency in Avalere Health's capabilities. A key aspect of the role is developing proficiency in the client's market, trends, influencers, competitors, and key stakeholders, and effectively communicating the brand’s business objectives to the agency team. The position requires providing feedback on work in development across strategy, creative, technical, and analytic project types, and interpreting client and medical/regulatory/legal feedback for the agency team. Responsibilities include documenting scope requests, authoring project briefs, and writing SOWs. The Account Supervisor will partner with delivery and account leadership to monitor revenue and profit, mitigate risks, and identify growth opportunities. A strong understanding of CIDP (Client-Integrated Digital Platform) is essential, including managing daily account work, ensuring projects are on time, and meeting client expectations for flawless execution. Budget tracking and communication are also key, as is anticipating and solving challenges with a solution-oriented mindset. The role requires analytical thinking, clear project brief writing, and understanding the bigger picture of the brand. Facilitating tactical meetings and MRC (Medical, Regulatory, and Legal) discussions, with baseline knowledge of the MRC submission process and Veeva (or similar submission software), is expected. The ability to balance process and flexibility is important. This role may also serve as a dotted line manager, mentoring junior employees.

Requirements

5+ years of experience managing client relationships in an agency environment with a background in digital tactics focused on websites
Experience in pharmaceutical marketing is required
Proven ability to collaborate across functions and project teams in a dynamic environment
Demonstrated verbal and written communication skills

Nice To Haves

Experience in managing pharma brand launch in rare disease is preferred

Responsibilities

Managing a digital brand focused on websites, full omni-channel tactics.
Build and sustain relationships with key clients grounded in an understanding of their business goals.
Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health.
Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders.
Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications.
Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team.
Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team.
Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly.
Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts.
Demonstrates and applies extensive knowledge on CIDP.
Responsible for managing daily account work on CIDP, responsible for ensuring that projects are on time and meet client expectations.
Responsible for flawless execution.
Manages budget tracking and communication about budget status/tracking internally, relaying to leadership when project is out of scope or needs re-estimate (estimate vs actual; % complete; etc.).
Exhibits sounds judgement to anticipate and effectively solve challenges.
Is a collaborative partner with a solution oriented mindset.
Demonstrates effective communication skills internally and externally.
Identifies effectively when to escalate and when to problem solve on their own.
Thinks analytically about data driven insights to push brand strategy forward.
Applies past learnings to future initiatives
Effectively writes clear and concise project briefs with little no input from leadership.
Exhibits bigger picture thinking about the brand as a whole and how dots connect to day-to-day project work.
Facilitates and leads tactical meetings and MRC discussions.
Has baseline knowledge of MRC submission process, Veeva (or similar submission software) and can review MRC comments effectively.
Can balance the need for process and flexibility to effectively manage clients and internal team members.
May serve as a dotted line manager to AE or SAE reports; mentors and grows more junior level employees.

Benefits

401K plan with an employer match contribution up to 4% (immediately vested)
life insurance
disability coverage
medical, dental, and vision plans
flexible working arrangements, including hybrid and remote work
option to work from anywhere across the globe two weeks each year
20 vacation days
one personal well-being day
9 public holidays
gifted end-of-year holidays
early Summer Friday finish in June, July, and August
free counselling through our employee assistance program
personalized health support
enhanced maternity, paternity, family leave
fertility policies
continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business