Group Account Supervisor (Pharma Agency, Omni-channel)

Avalere Health•Philadelphia, PA

2d•Hybrid

About The Position

This position manages the client services team providing tactical and strategic leadership. Works directly with the client to ensure goals and objectives are being met and takes ownership of the campaign process from inception to completion. Supervises the client services team on a day to day basis.

Requirements

Bachelor’s Degree in Marketing, Advertising or equivalent discipline required
Pharma agency experience required.
Brand launch experience required.
7+ years client services experience within a high volume advertising agency
Must be self-motivated, professional, detail oriented, and possess excellent oral and written communication skills
Comfortable working under pressure within tight deadlines
Advanced PC experience with all MS Office Suite

Responsibilities

Primary contact between the client and client services team, working to ensure brand strategy is effectively communicated and understood by team members
Develops relationships and manages key opinion leaders
Has a full understanding of the client’s brand, therapeutic area and objectives
Uses independent judgment and discretion to act as a bridge between the brand and creative strategy
Manages day to day client service business to ensure projects are completed on time and within budget
Ability to anticipate client needs and make recommendations
Simultaneously handles multiple projects under pressure and tight deadlines
Leads and sets an example for the client services team delivering quality products to clients
Works with multiple departments to ensure overall quality control of projects, including providing meaningful input as to employee performance and other issues within the agency
Constantly communicates with all departments, providing necessary project updates
Provides leadership and guidance to direct reports
Performs administrative tasks necessary to meet client deliverables
Attends meetings to discuss client projects and give status updates
Performs other duties as assigned

Benefits

401K plan with an employer match contribution up to 4% (immediately vested)
life insurance
disability coverage
medical, dental, and vision plans
flexible working arrangements, including hybrid and remote work
option to work from anywhere across the globe two weeks each year
20 vacation days
one personal well-being day
recognise 9 public holidays
gifted end-of-year holidays
early Summer Friday finish in June, July, and August
free counselling through our employee assistance program
personalized health support
enhanced maternity, paternity, family leave
fertility policies
continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business