Volunteer Services Specialist - Eau Claire, WI

Military Spouse Corporate Career Network•Eau Claire, WI

9d•Hybrid

About The Position

The Volunteer Services Specialist supports volunteer recruitment and engagement activities for the American Red Cross across 18 counties in Northwestern Wisconsin. This hybrid role requires Wisconsin residency and travel throughout the region to support recruiting activities and opportunities. The specialist develops and implements recruitment strategies, screens and refers prospective volunteers, strengthens volunteer engagement, and supports regional goals and mission-critical activities. The role also works with stakeholders and operational teams to assess volunteer needs, improve volunteer satisfaction and retention, and execute the Event Based Volunteer plan.

Requirements

Bachelor's degree required.
Minimum of 5 years of related experience.
Ability to work on a team.
Excellent oral and written communication skills.
Strong interpersonal and presentation skills.
Good organizational skills and ability to manage multiple, continuously evolving priorities effectively.
Intermediate proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Ability to travel throughout the assigned region as needed.

Nice To Haves

Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and effective program implementation.
Volunteer management experience recruiting, coordinating, training, and supporting volunteers while fostering engagement, accountability, and a positive mission-driven experience.
Strong collaboration skills and ability to work effectively with diverse stakeholders.
Clear, professional, and confident written and verbal communication across audiences and channels.
Ability to create and deliver engaging, well-organized presentations tailored to the audience and business objectives.
Ability to build trust-based relationships with candidates, hiring managers, volunteers, and cross-functional partners.
Proficiency in Microsoft Office Suite and other relevant systems and tools.

Responsibilities

Develop and implement broad-based recruitment strategies to attract volunteers and support regional goals and mission-critical activities.
Conduct general and targeted outreach and recruiting through resource pools, networks, and digital media; track applicants through referral and approval; maintain lead records and produce status reports.
Identify and maintain relationships with volunteer recruitment agencies, organizations, market segments, and populations to build a candidate pipeline.
Assist in screening and referring volunteers to appropriate opportunities and partner with staff to strengthen recruitment relationships and evaluate prospective sources and partnerships.
Assist with scheduling and coordinating volunteer orientations, placements, meetings, and events.
Evaluate and modify recruitment and engagement strategies based on lessons learned, and support the development and refinement of volunteer strategies.
Coach and guide paid and volunteer teams, provide expertise on volunteer engagement best practices, and foster a culture of volunteerism.
Review volunteer satisfaction data and collaborate with operational teams on engagement and retention strategies; provide input on volunteer engagement issues.
Develop a thorough volunteer needs assessment for the assigned area, align goals with stakeholders, and monitor its appropriate use and implementation through collaboration and accountability.
Support volunteer programs and services in meeting established goals and objectives.
Assist with executing the Event Based Volunteer plan.
Perform duties in compliance with standard operating procedures and applicable federal, state, and local regulations.