Volunteer Services Coordinator

Tufts Medicine • Boston, MA

3d • $17 - $19 • Onsite

About The Position

This position monitors, screens and welcomes staff, patients and visitors to ensure all who enter are authorized or have legitimate business on the property. Provides a high level of customer service by interacting with staff, patients and visitors in a professional, cordial and helpful manner.

Requirements

• High school diploma or GED.
• Two (2) years of prior experience in a volunteer office or similar social services environment.
• Ability to multi-task and meet established deadlines.
• Ability to assess potentially dangerous situations quickly and make sound decisions based on the information present and takes appropriate action.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to changes in the external environment and organization.
• Ability to write routine correspondence, including email, logs, and reports.
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to read and write at a proficient level.
• Basic Computer Skills are required.

Nice To Haves

• Some college experience.
• Four (4) years of prior experience in a volunteer office or similar social services environment.

Responsibilities

• Greets patients, families and guests as they enter the hospital through the main lobby, serving as a focal point for all inquiries and provide personal attention to guests needs
• Assists individuals with disabilities and mobility issues by securing appropriate transportation or services
• Answers the patient information lines, releasing patient information when applicable. Also routes internal and external calls.
• Circulates throughout the lobby, initiating contact with customers in order to identify and address questions and concerns.
• Report any suspicious individuals or activity, violations of rules or regulations as required.
• Makes “search” runs for wheelchairs ensuring the patients or visitors to the hospital are provided with necessary transportation.
• Trains new volunteers in all aspects of responsibilities
• Acts as the supervisor in the lobby during their shift, if coordinator of Concierge is unavailable.
• Continually upgrading all information needed by the concierge employees and volunteers assuring a professional and accurate information system.

Benefits

• The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
• Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED