Volunteer Program Coordinator Banner Volunteer Program

Banner Health•Phoenix, AZ

1d•Onsite

About The Position

This position manages, coordinates, and administers volunteer programs for an assigned facility or campus, including recruiting, training, scheduling, and evaluating a diverse group of volunteers in alignment with the organization’s vision, mission, and philosophy. The role promotes volunteerism through community programs and partnerships and coordinates daily volunteer operations. The position supports Banner Estrella Medical Center and its volunteer services by organizing schedules, conducting daily rounds and recognition, and building relationships with hospital departments that support volunteers. It also maintains volunteer records and program data, ensures compliance with regulatory and accreditation requirements, and develops volunteer programs in new service areas in partnership with internal departments. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., on the day shift.

Requirements

Bachelor’s degree or equivalent.
Minimum of three years of relevant experience demonstrating working knowledge of program management principles and practices.
Excellent oral, written, and interpersonal communication skills to interact effectively with and assist a diverse group of individuals.
Working knowledge of personal software packages.
Ability to handle multiple tasks simultaneously and organize, prioritize, and manage a workload in a fast-paced environment.
Proficiency in composing presentations, policies, procedures, and other communications.
Ability to maintain composure and a professional demeanor in difficult and stressful situations.
Employees working for Banner Home Care AZ must have an Arizona Fingerprint Clearance Card at hire and maintain it throughout employment.

Nice To Haves

Prior experience working with volunteers in an oversight capacity.
Additional related education and/or experience.

Responsibilities

Select, orient, train, schedule, and evaluate volunteers in applicable Volunteer Services areas.
Maintain volunteer staff files, including service hours, annual evaluations, and in-service training and education records.
Develop and implement recruitment, retention, and recognition strategies to achieve annual department goals.
Design and implement innovative programs that support the strategic plan.
Oversee community volunteers and associated in-service programs, managing volunteer resources to achieve program goals and support Banner programs.
Facilitate volunteer training and education, ensuring volunteers receive service descriptions, training checklists, and on-the-job training.
Complete annual safety education and yearly evaluations for volunteers.
Prepare and maintain accurate statistical data, volunteer files, and program information, ensuring appropriate documentation and regulatory or accreditation compliance.
Develop volunteer programs in new service areas in collaboration with internal departments.
Participate in committees, teams, and other related groups to receive or convey information.
Recruit volunteers, review applications, conduct interviews, and provide orientation.
Coordinate volunteer schedules and participate in daily operational activities to support smooth volunteer services operations.
Conduct daily rounding and recognition, organize volunteer schedules, and build and maintain relationships with hospital departments that support volunteers.
May supervise part-time support staff and provide leadership and growth opportunities.
May perform specialized functions based on the assigned area of responsibility.