Volunteer & Program Coordinator
About The Position
The Volunteer & Program Coordinator oversees volunteer coordination and training activities at Chrysalis’ Santa Monica office. The role includes onboarding, training, and coordinating Santa Monica volunteers, providing backup coverage when volunteers are absent, and supporting volunteer engagement. The coordinator also provides direct services to Chrysalis clients, including resume preparation, interview practice, online job application assistance, and job-readiness classes as needed. The position works closely with the Client Services team and communicates across Chrysalis sites and departments to support staff, clients, and volunteers. It also contributes to projects that improve volunteer processes and program operations.
Requirements
- Strong motivation by Chrysalis’ mission and desire to improve the social and economic fabric of the community.
- Excellent interpersonal, communication, and intercultural skills.
- Proficiency in Microsoft Word, typing, and internet research.
- Strong organizational and time-management skills.
- Prior success working under limited supervision.
- Comfort speaking to crowds and communicating with a wide variety of audiences.
- Ability and willingness to work occasional evenings and weekends.
- Reliable transportation for travel to meetings and providing coverage support at other Chrysalis offices.
Nice To Haves
- Bilingual English/Spanish skills are highly preferred.
- Teaching, facilitation, or training experience is highly desired.
- Proficiency in Excel and PowerPoint is desired.
Responsibilities
- Maintain close communication with volunteers and provide daily support, including responding to emails, inquiries, and needs.
- Assess program needs; screen, onboard, train, and manage volunteers.
- Support or carry out volunteer appreciation and engagement activities, recognize volunteer milestones, and help plan and execute engagement events.
- Evaluate volunteer performance, provide feedback, and arrange additional training as needed.
- Work closely with the Client Services team, attend weekly staff meetings, and maintain communication about volunteers and client training activities.
- Coordinate cross-functional communication and support across Chrysalis sites for staff, clients, and volunteers.
- Contribute to special projects that create processes and streamline program operations.
- Provide one-on-one resume preparation, interview practice, and online job application assistance to clients.
- Facilitate job-readiness classes as needed.
- Coordinate volunteer schedules to ensure coverage for one-on-one services and job-readiness classes.
- Keep volunteer activity tracking up to date and complete in Chrysalis data systems.
- Communicate regularly with the Development and Communications Department about relevant volunteer activity, including through a quarterly call.
- Monitor and replenish supplies for volunteer-related client services.
- Provide backup support when volunteers are absent and coverage support at other Chrysalis offices as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
