Hospice Volunteer Program Coordinator

Yale New Haven Health•Guilford, CT

11d

About The Position

Under the direct supervision of the Hospice Program Director, coordinates Hospice Volunteer Services programs. Responsibilities span program development; recruitment, screening, selection, placement, scheduling, orientation, training, supervision, and recognition of individuals providing volunteer services to hospice patients and families. Serves as an HR advocate for meaningful volunteer positions, assesses hospice needs, and designs volunteer programs to support exceptional patient care. Applies sound principles and ethics of volunteer program administration and works closely with hospice departments to oversee volunteer involvement. Coordinates the hospice volunteer program in accordance with regulatory requirements. The role requires the ability to work independently and as part of the hospice team, and to communicate effectively in presentations and volunteer recruitment. The coordinator also represents hospice at community public-speaking engagements to promote volunteerism.

Requirements

Associate degree, bachelor’s degree, or equivalent.
Experience in volunteer management, community relations, and resource management.
Proven experience in program development and coordination, public speaking and presentations, leading training programs, and project coordination.
Expertise in human resource management, including interviewing, documentation, project coordination, negotiation, and training skills, and understanding of diverse cultures.
Competent public-speaking ability and outstanding written and oral communication skills.
Technology competency to support volunteer services program goals and reporting, including Word, Excel, and PowerPoint.
Ability to work independently and as part of the hospice team.
Excellent communication skills for presentations and recruitment of new volunteers.

Nice To Haves

Prior experience coordinating volunteers in a hospice setting.
Experience with hospice in the home setting.

Responsibilities

Develops and implements volunteer training and orientation programs.
Recruits, interviews, selects, orients, assigns, and schedules hospice volunteers.
Informs volunteers of pertinent agency updates and provides guidance, encouragement, and coaching as needed.
Supervises and evaluates volunteers in a timely and appropriate manner.
Maintains a statistical model to track and translate data into monthly cost savings.
Maintains personnel files with assistance from the HR department.
Coordinates volunteer training schedules, maintains training documentation in volunteers’ permanent files, and implements annual volunteer training and competency reviews.
Coordinates volunteer education and support meetings.
Investigates and resolves concerns or complaints regarding volunteer performance in a timely manner and in collaboration with department supervisors; counsels volunteers as needed and documents and follows up thoroughly.
Attends and participates in intradisciplinary meetings and documents volunteer activity in the electronic medical system.
Provides information to individuals and community groups about hospice volunteer services and develops and maintains community relationships to support recruitment.
Coordinates volunteer recognition activities with hospice departments, including the annual hospice volunteer recognition event.
Maintains positive working relationships and communication with hospice departments so volunteers are incorporated as team members.
Explains the impact of hospice policies and procedures on the volunteer program and volunteers.
Administers the volunteer program in compliance with applicable regulatory and statutory requirements, including Community Health Accreditation Partner, OSHA, child labor and wage and hour laws, ADA, and Civil Rights Law.
Represents hospice at community public-speaking engagements to promote volunteerism.
Supports volunteer leadership development and identifies creative opportunities to use volunteers beyond traditional roles.
Recommends changes and additions to departmental policies and procedures.
Represents hospice through participation in organizations concerned with volunteerism.
Helps volunteers pursue satisfying service experiences and facilitates transfers and reassignments.
Coordinates the annual memorial service with the Bereavement Coordinator.
Coordinates and participates in We Honor Veterans meetings to promote a Veterans Centric Culture consistent with NHPCO recommendations.