Volunteer Engagement Specialist

Food Bank of Central & Eastern North Carolina•Durham, NC

12h•Hybrid

About The Position

The Food Bank of Central & Eastern North Carolina is an exciting, challenging, and rewarding place to work. Our vision: No one goes hungry, our Mission: Nourish people. Build solutions. Connect communities. We are an equal opportunity employer and are known for our core values of Respect, Integrity, Compassion, Dedication, Teamwork, and Fun! The Volunteer Engagement Supervisor will work with the Director of Volunteer Engagement and Manager of Volunteer Engagement to ensure that the Durham Volunteer Program is developed and maintained in a way that supports the work and mission of the Food Bank of Central & Eastern North Carolina. The Volunteer Engagement Supervisor will ensure that each volunteer is treated with respect, is valued, and works in a safe work environment. The Volunteer Engagement Supervisor is responsible for supervising a full time Volunteer Coordinator. Typical Work Schedule: 8:00am - 4:30pm | Tuesday - Saturday

Requirements

High School diploma required; bachelor’s degree is greatly preferred.
An equivalent combination of education and experience may be substituted for the education and experience requirement.
Leadership skills desired in the following areas: Problem Solving, Teamwork, Planning and Organizations.
Employee must be able to pass the organization’s forklift certification test within 60 days.
Excellent customer service and organizational skills
Employee must have a strong work ethic.
Employee must be comfortable working independently in a fast-paced environment.
Must possess very good written and verbal communication skills and be able to represent the Food Bank professionally.
Be detail oriented and have strong interpersonal skills to work with diverse groups of people.
Must believe in the mission of the organization.
Must have strong public speaking skills.
Must believe in the mission of the organization.

Responsibilities

Supervise and manage the position of Volunteer Coordinator; set clear expectations, monitor the performance and conduct, support professional development, coach employee, training, and provide feedback.
Serve as a program manager to assure all the stages of the Volunteer Program (at the Durham Branch) runs efficiently by monitoring, implementing, improving, and evaluating best practices, providing logistical support and development, volunteer communications, volunteer recognition, scheduling, volunteer data tracking via CERVIS, application of SOPs, warehouse and food safety policies and procedures.
Utilize CERVIS daily to capture volunteer data in an accurate and effective way. Create volunteer schedules and communicate with volunteers. Train and instruct both large groups of volunteers, as well as individuals, on volunteer project. Including incorporating appropriate education to increase awareness of hunger issues. Coordinate all components of Court-Appointed Community Service Program.
Work and collaborate with Director of Volunteer Engagement to assure program development by implement initiatives, strategic plan, event planning and programming and other action items as needed. Obtain all necessary materials for daily volunteer activities, including product and supplies by working with Manager of Volunteer Engagement and General Operation Managers.
Work with the Director of Volunteer Engagement to implement volunteer recruitment and retention strategies by proactively engaging with volunteers, community members, and public / private organizations as a representative of the volunteer program and food bank.
Formally and informally recognize volunteers and their contributions to the food bank. Work with the Director of Volunteer Engagement and Branch Directors to plan and execute volunteer recognition events. Participate in network and community engagement opportunities to drive volunteer recruitment efforts and to represent the food bank.
Work in collaboration with Manager of Volunteer Engagement and Director of Volunteer Engagement to obtain and apply knowledge of handling procedures for donated product, product repackaging, produce and egg sorting, food drive sorting, and food safety quality control standards and regulations per Feeding America and governing authorities. Ensure effective and complete implementation of all standards and regulations. Assisting during the AIB process as needed.
Maintain cleanliness of all project areas and serve as a material manager for the volunteer program at the branch, which entails ensuring enough usable pallets and bins are available and organized; combining pallets to save space; and product inventory. Complete documentation related to general operations and other department as needed. Ensure cross – functional collaboration within the organization to provide volunteer support for special events / programs and other departments including Community Health and Engagement, Food Sourcing and Network, Development, and other internal departments as needed.
Participate in weekly Office of Volunteer Engagement conference calls. Support and work at other branches when needed. Assist with the implementation of a comprehensive stewardship program that appropriately and consistently promotes the cultivations of donors at all levels. Including actively monitoring and communicating with the development team about potential volunteer – to - donor individuals and groups.
Complete other duties as assigned by Director of Volunteer Engagement and /or Manager of Volunteer Engagement.