Senior Volunteer Engagement Specialist

American Red Cross • Pompano Beach, FL

1d • Hybrid

About The Position

The American Red Cross is seeking a Sr. Volunteer Engagement Specialist to support the American Red Cross of South Florida Region in Broward County. This role can be based in Ft. Lauderdale (preferred office), Miami, or West Palm Beach, FL. It is a hybrid position, requiring 4 days in the office and 1 day of work from home. The specialist will contribute expertise and guidance to implement and execute programs and services that further the engagement of volunteers. They will supervise volunteers, act as a subject-matter-expert on volunteer programs, tools, processes, and systems, and serve as a liaison to internal partners and external organizations. Additionally, the role involves providing support, development, and leadership guidance to all volunteers, ensuring all duties are performed in compliance with standard operating procedures and applicable regulations.

Requirements

• Bachelor's degree required.
• Minimum of 5 years of related experience.
• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Regularly required to sit; use hands to handle or feel; and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

Nice To Haves

• Volunteer Management experience preferred.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.

Responsibilities

• Contribute expertise and serve as a resource for volunteer engagement best practices.
• Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area.
• Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
• Responsible for the development of a thorough volunteer needs assessment for the assigned area.
• Meet with stakeholders and ensure alignment of established goals to volunteer needs.
• Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results.
• Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position.
• Lead volunteer training and serve as subject-matter-expert on volunteer programs, tools, and resources.
• Provide support and guidance to volunteer trainers and ensures training is thorough and documented.
• Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
• Train and lead screening and training team volunteers.
• Serve as Point-of-Contact to the Volunteer Intake Processing Center.
• Assist in screening and referring prospective volunteers.
• Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate.
• Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 9 paid holidays comprised of six core holidays and five floating holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance Program
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees