Volunteer Assistant

St. Croix Hospice•Mendota Heights, MN

5d•$22 - $25

About The Position

The Volunteer Assistant supports the daily operations of the Volunteer Services team by compiling data and maintaining accurate, current volunteer personnel records. The role supports the Regional Volunteer Coordinators and Manager of Volunteer Services and helps ensure the volunteer program meets agency policies, procedures, compliance standards, and goals. The position is based in Administration in Mendota Heights, Minnesota, and may require travel to branch locations to meet with volunteers and branch teams as needed. The role also supports volunteer onboarding and inactivation, administrative requests, communications, documentation, reporting, and volunteer engagement. The hourly base pay range is $22.00–$25.00. Compensation may vary based on factors including location, skills, education, certifications, experience, performance, and organizational needs. The total compensation package may include medical, dental, and vision insurance and 401(k) retirement plans, subject to applicable plan terms and eligibility.

Requirements

Associate degree or equivalent experience.
At least 1 year of experience in a healthcare setting.
Ability to support, coordinate, and process daily Volunteer Services activities.
Ability to travel to branch locations to meet in person with volunteers and branch teams as needed.
Demonstrated ability to work well as part of a team.
Strong interpersonal and communication skills.
Ability to multitask, handle interruptions, and manage projects independently.
Ability to pass a DHS background study.
Ability to push, pull, lift, and carry up to 10 pounds.
Ability to sit for prolonged periods and work on a computer.

Nice To Haves

Hospice and/or volunteer experience.
Experience in recruitment and onboarding.
Understanding of hospice philosophy.

Responsibilities

Assist the volunteer program in meeting agency policies and procedures, Medicare and NHPCO compliance standards, and agency goals.
Maintain confidentiality of volunteer information and files.
Answer incoming calls for Volunteer Services and refer calls appropriately.
Help manage the Volunteer Services email inbox.
Support pre-employment and onboarding needs for new volunteers, as well as volunteer inactivation.
Run monthly Office of Inspector General reports for active volunteers.
Email 30-day and 90-day surveys to new volunteers, track the data, and report trends to Volunteer Services.
Send monthly reminders for supervisory notes, annual performance reviews, skills checklists, and renewable qualification requirements.
Provide administrative support to volunteers.
Track the Employee and Volunteer Referral Program.
Maintain current volunteer personnel files.
Upload volunteer clinical documentation to HCHB and verify hours.
Support Regional Volunteer Coordinators with daily operations as needed.
Participate in volunteer recognition and celebration to promote retention and engagement.
Provide individuals and community groups with information about hospice volunteer services.
Perform other duties as assigned.