Voice Network Supp Tech Lvl II

Huntsville Hospital Health System•Huntsville, AL

1d•Onsite

About The Position

Provides on-site user support for the installation, upgrades, and maintenance of hardware and software in the Voice Network environment. Assists with research, evaluation, selection, development, implementation, and support. Performs preventative maintenance on network equipment; troubleshoots and performs repairs when possible; and coordinates vendor service as needed. Monitors software and hardware performance and makes software changes to accommodate user needs. The role may require travel to off-site locations and independent work, including assuming the Network Administrator’s responsibilities on an interim basis.

Requirements

A bachelor's degree from an accredited college or university is preferred, with emphasis in Electronics or Telecommunications; equivalent experience may be accepted in lieu of a degree.
Mechanical or electronic fundamentals are helpful.
Understanding of telephony concepts and cabling standards is helpful.
Knowledge of the Windows operating system.
Ability to manage a stressful work environment involving changing priorities and critical support needs.
Ability to travel to off-site locations.
Demonstrated ability to relate to all levels of the user community.
Ability to analyze, coordinate, and manage multiple technologies and concepts effectively.
Experience in project management and establishing protocols for system development.
Ability to develop an installation plan from start to finish and coordinate resources needed to complete it.
Ability to work independently of supervision.

Nice To Haves

Completion of factory training on installed communications equipment, or extensive formal training or certification in paging systems, audiovisual systems, or cabling systems.
Certification by a Network Administrator in fundamentals of Network Administration in a multi-node environment with 2,000 to 5,000 users.

Responsibilities

Provide on-site user support for installation, upgrades, and maintenance of Voice Network hardware and software.
Assist with research, evaluation, selection, development, implementation, and support.
Perform preventative maintenance on network equipment.
Troubleshoot equipment and perform repairs when possible; coordinate vendor service as needed.
Monitor software and hardware performance and make software changes to accommodate user needs.
Analyze, coordinate, and manage multiple technologies and concepts.
Manage projects and establish protocols for system development.
Develop installation plans and coordinate the resources needed to complete them.
Provide management staff with input on complex voice communications requirements.
Work independently of supervision and assume the Network Administrator’s responsibilities on an interim basis.