Network Voice Engineer

Lennar•Waterford, FL

2d•Onsite

About The Position

This on-site Miami role supports Lennar’s enterprise network infrastructure and cloud-based telephony and contact center platforms. The Network & Telecom Support Engineer II performs operational support, monitoring, troubleshooting, and maintenance while building expertise in networking, telecommunications, and modern infrastructure technologies. Working with senior engineers and cross-functional IT teams, the role also contributes to network deployments, automation initiatives, technology upgrades, and process improvements.

Requirements

A bachelor’s degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field, or equivalent practical experience.
Approximately 1–2 years of relevant experience in networking, telecommunications, IT infrastructure, or technical support.
Foundational knowledge of computer networking and interest in developing expertise in enterprise network and telephony technologies.
Foundational knowledge of routers, switches, firewalls, wireless networking, and network troubleshooting.
Understanding of VoIP and SIP fundamentals.
Understanding of network security fundamentals, access controls, and secure configuration practices.
Practical, analytical approach to troubleshooting, investigating issues, and identifying effective solutions.
Collaborative approach to working with engineers, Service Desk teams, IT groups, and vendors.
Attention to detail in system configuration, troubleshooting, security practices, and documentation.
Curiosity and willingness to learn new technologies and improve systems and processes.
Willingness to participate in a 24/7 on-call rotation.

Nice To Haves

Exposure to enterprise office environments, data centers, or cloud infrastructure.
Familiarity with Cisco/Meraki, Cisco Catalyst, Cisco Nexus, or Palo Alto Networks.
Exposure to Cisco Webex, cloud telephony, or contact center platforms.
Interest in or familiarity with GitHub, CI/CD workflows, and infrastructure automation solutions.
Familiarity with AI-enabled automation.
Cisco CCNA, CompTIA Network+, or ITIL certification; preferred but not required.

Responsibilities

Support daily operation, maintenance, and troubleshooting of enterprise networks, including routers, switches, firewalls, and wireless access points.
Assist with network implementations and configuration changes, following established standards and best practices.
Support automated network configuration and deployment workflows, including CI/CD processes.
Contribute to SD-WAN deployments and cloud connectivity initiatives.
Monitor network health and help maintain reliable business connectivity.
Support and administer cloud telephony platforms, including Cisco Webex Cloud, Webex Contact Center, and Vonage Contact Center.
Help maintain communication systems used by internal teams, the IT Service Desk, Sales, and Customer Care.
Assist with system configurations, integrations, upgrades, migrations, and implementations.
Monitor platform performance and usage metrics to identify issues and improve reliability and user experience.
Troubleshoot voice, connectivity, and contact center issues with team members.
Provide Tier 2 network and telephony support in partnership with the Service Desk and work toward timely issue resolution.
Participate in a 24/7 on-call rotation to help maintain critical network and telephony services.
Monitor infrastructure performance and help identify and address potential issues before they affect users.
Support security-related configuration changes, infrastructure upgrades, vulnerability remediation, and routine maintenance.
Work with technology vendors and PSTN partners to resolve service issues and coordinate upgrades.
Maintain accurate network diagrams, system configurations, technical documentation, and standard operating procedures.
Identify repetitive tasks and opportunities to improve operational efficiency through scripting, workflow automation, and AI-enabled tools.
Support GitHub, automation tools, and CI/CD practices to improve consistency and reliability.
Contribute to process improvements that reduce manual effort, strengthen service quality, and improve the end-user experience.
Create technical documentation and user guidance to make systems easier to support and use.
Collaborate with senior engineers, Service Desk teams, other IT groups, and external vendors to maintain reliable services.
Apply a service mindset, attention to detail, and curiosity when supporting systems and improving processes.