Network Voice Engineer

Lennar • Miami, FL

3d

About The Position

The Network & Telecom Support Engineer II supports enterprise network infrastructure and telephony platforms that keep the business connected. The role provides hands-on operational support for enterprise networking, cloud-based telephony, contact center platforms, and network automation while working with experienced engineers and cross-functional IT teams to maintain reliable, secure, and efficient systems. The position focuses on operational support, monitoring, troubleshooting, and maintenance, with opportunities to contribute to network deployments, automation initiatives, technology upgrades, and process improvements.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field, or equivalent practical experience.
• Approximately 1–2 years of relevant experience in networking, telecommunications, IT infrastructure, or technical support.
• Foundational knowledge of computer networking and interest in developing deeper expertise in enterprise network and telephony technologies.
• Foundational knowledge of routers, switches, firewalls, wireless networking, and network troubleshooting.
• Understanding of VoIP and SIP fundamentals.
• Understanding of network security fundamentals, access controls, and secure configuration practices.
• Practical, analytical approach to troubleshooting, investigating issues, and identifying effective solutions.
• Collaborative approach to working with senior engineers, Service Desk teams, other IT groups, and external vendors.
• Service-mindedness and attention to detail in system configurations, troubleshooting, security practices, and documentation.
• Curiosity and willingness to learn new technologies and improve systems and processes.
• Availability to participate in a 24/7 on-call rotation.

Nice To Haves

• Exposure to enterprise office environments, data centers, or cloud infrastructure.
• Familiarity with Cisco/Meraki, Cisco Catalyst, Cisco Nexus, or Palo Alto Networks.
• Exposure to Cisco Webex, cloud telephony, or contact center platforms.
• Familiarity with GitHub, CI/CD workflows, infrastructure automation solutions, or AI-enabled automation.
• Cisco CCNA, CompTIA Network+, or ITIL certification; preferred but not required.

Responsibilities

• Support daily operation, maintenance, and troubleshooting of enterprise network infrastructure, including routers, switches, firewalls, and wireless access points.
• Assist with network implementations and configuration changes in accordance with established standards and best practices.
• Support automated network configuration and deployment workflows, including CI/CD processes.
• Contribute to SD-WAN deployments and cloud connectivity initiatives.
• Monitor network health, identify potential issues, and maintain reliable connectivity across the business.
• Support operation and administration of Cisco Webex Cloud, Webex Contact Center, and Vonage Contact Center.
• Help maintain communication systems used by internal teams, the IT Service Desk, Sales, and Customer Care.
• Assist with platform configurations, integrations, upgrades, migrations, and new implementations.
• Monitor platform performance and usage metrics to identify issues and opportunities to improve reliability and user experience.
• Collaborate with team members to troubleshoot voice, connectivity, and contact center issues.
• Provide Tier 2 network and telephony support in partnership with the Service Desk, investigating issues and working toward timely resolution.
• Participate in a 24/7 on-call rotation to help maintain availability of critical network and telephony services.
• Monitor infrastructure performance and help identify and address potential issues before they affect users.
• Support security-related configuration changes, infrastructure upgrades, vulnerability remediation, and routine maintenance.
• Work with technology vendors and PSTN partners to resolve service issues and coordinate upgrades.
• Maintain accurate network diagrams, system configurations, technical documentation, and standard operating procedures.
• Identify repetitive tasks and opportunities to improve operational efficiency through scripting, workflow automation, and emerging AI-enabled tools.
• Support use of GitHub, automation tools, and CI/CD practices to improve consistency and reliability.
• Contribute to process improvements that reduce manual effort, strengthen service quality, and improve end-user experience.
• Help create technical documentation and user guidance that make systems easier to support and use.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with a dollar-for-dollar company match up to 5%.
• Paid parental leave.
• Associate Assistance Plan.
• Education Assistance Program.
• Up to $30,000 in adoption assistance.
• Up to three weeks of vacation annually from the moment of hire.
• Holiday, sick leave, and personal day policies.
• New Hire Referral Bonus Program.
• Home Purchase Discounts.
• Everyone’s Included Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level