VOC Event Staff Lead

Viejas Casino & Resort•Matkwatay, CA

About The Position

Under minimal supervision, the VOC Event Staff Lead provides customer service to guests in assigned areas, which may include the show court or fountain, bowling center, and ice skating rink. The role monitors guest activities and enforces rules and safety regulations, reports irregularities and emergencies to supervisors or security personnel, and assists guests and emergency personnel as needed. The position also performs general cleaning, operates a cash register, and coordinates and trains team members on work duties and departmental policies and procedures. The posting additionally states that the role does not provide supervision to others. Duties include handling skate rentals and public skating sessions, supporting bowling registration and reservations, maintaining clean and safe work areas and restrooms, responding to guest inquiries, and assisting maintenance or Viejas Outlet Management during inclement weather. The employee may be required to work special events outside regular operational hours and must attend scheduled meetings and trainings and follow company and department policies, procedures, and safety standards. The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, it applies Native American preference in hiring.

Responsibilities

Operate the cash register, collect payments, make change, and remove and record register cash at the end of the shift.
Rent and dispense skates to guests who purchase tickets; clean skates and place them on shelves according to size.
Monitor public skating sessions on the ice and maintain a safe environment.
Oversee the bowling registration desk, including reservations, lane assignments, and bowling shoe rentals.
Monitor guest activities and enforce rules and regulations, including issuing warnings or asking guests to leave for safety violations.
Watch for and report irregularities such as fire hazards, lost children, and alcoholic beverage violations.
Notify supervisors and security personnel in emergencies and assist guests or emergency personnel as needed.
Keep work areas clear of trash and debris and clean floors, walls, fixtures, tables, counters, seats, and service areas.
Clean restrooms, including removing trash and cleaning mirrors, floors, and sinks.
Maintain a clean, safe, and hazard-free work environment and adhere to hygiene and safety standards.
Respond promptly to guest inquiries and resolve them while ensuring guest satisfaction.
Assist maintenance and/or Viejas Outlet Management as needed during inclement weather.
Maintain knowledge of current marketing promotions and special events.
Attend scheduled team member meetings and trainings.
Follow company and department policies, procedures, and standard operating guidelines.
Coordinate and train team members on work duties and departmental policies and procedures.
Perform other duties as assigned.
May work special events outside regular operational hours.