Event Staff
About The Position
Event Staff members play a vital role in creating a safe, welcoming, and memorable experience for every guest attending events at the Petersen Events Center and Victory Heights Arena. Staff are responsible for providing exceptional customer service while assisting with ticket scanning, ushering, crowd management, ADA accommodations, and maintaining a safe and enjoyable environment for all patrons. This position requires professionalism, strong communication skills, and the ability to work effectively in a fast-paced environment during athletic events, concerts, family shows, commencements, conferences, and other special events.
Requirements
- At least 18 years of age
- Excellent interpersonal and communication skills
- Ability to remain calm and professional in high-pressure situations
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
Nice To Haves
- Previous customer/guest service, hospitality, sports, entertainment, or event experience is preferred but not required
Responsibilities
- Welcome guests with a friendly, positive, and professional attitude
- Provide directions and assist guests in locating entrances, seating sections, restrooms, concessions, merchandise, and other venue amenities
- Answer guest questions & inquiries regarding venue policies and event information
- Resolve guest concerns or escalate issues to supervisors when appropriate
- Scan tickets and verify guest entry using handheld ticket scanners
- Monitor assigned entrances and assist with guest flow, especially during ingress and egress
- Utilize iPads and other mobile technology to assist with ticket validation, troubleshoot entry issues, and help resolve common ticketing concerns
- Assist guests in locating assigned seats
- Monitor seating areas to ensure guests occupy appropriate ticketed locations
- Keep aisles, stairways, exits, and accessible seating areas clear throughout events
- Assist with crowd movement during ingress and egress
- Manage guest lines during events as necessary
- Assist in maintaining orderly traffic flow throughout the facility
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
