Event Staff

Legends Global•Pittsburgh, PA

7d•Onsite

About The Position

Event Staff members help create a safe, welcoming, and memorable experience for guests attending events at the Petersen Events Center and Victory Heights Arena. They provide customer service and assist with ticket scanning, ushering, crowd management, ADA accommodations, and maintaining a safe and enjoyable environment. The role requires professionalism, strong communication, and the ability to work effectively in a fast-paced setting during athletic events, concerts, family shows, commencements, conferences, and other special events. Staff welcome and assist guests, provide directions and information, respond to concerns, scan and validate tickets, support entry flow, help guests find their seats, and keep seating and circulation areas clear. Training is provided for ticketing applications and basic mobile-device functions. Shifts vary in length based on event needs, and full availability for Pitt Athletics events, concerts, large commencements, and other special events is expected.

Requirements

At least 18 years of age.
Excellent interpersonal and communication skills.
Ability to remain calm and professional in high-pressure situations.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Ability to stand and walk for long periods and climb stairs frequently.
Ability to work indoors and outdoors in varying weather conditions, and in environments with loud noise and large crowds.
Availability to work evenings, weekends, weekdays, and holidays according to varying event schedules.
Full availability for Pitt Athletics events, concerts, large commencements, and additional special events.

Nice To Haves

Previous customer or guest service, hospitality, sports, entertainment, or event experience.
High school diploma or equivalent.

Responsibilities

Welcome guests with a friendly, positive, and professional attitude.
Provide directions and help guests locate entrances, seating sections, restrooms, concessions, merchandise, and other venue amenities.
Answer questions about venue policies and event information, resolve guest concerns, and escalate issues to supervisors when appropriate.
Scan tickets and verify guest entry using handheld ticket scanners.
Monitor assigned entrances and assist with guest flow during ingress and egress.
Use iPads and other mobile technology, when needed, to validate tickets, troubleshoot entry issues, and address common ticketing concerns.
Help guests locate their assigned seats.
Monitor seating areas to ensure guests occupy appropriate ticketed locations.
Keep aisles, stairways, exits, and accessible seating areas clear throughout events.
Assist with crowd movement and manage guest lines as necessary.
Help maintain orderly traffic flow throughout the facility.