Vitamin Manager

Natural Grocers•Keller, TX

About The Position

The Vitamin Manager is responsible for the successful operation and profitability of the vitamin department, including training, directing, and monitoring department staff. Department Managers are accountable for their departments and periodically perform Manager on Duty responsibilities. The position requires five days and 40 hours per week, attendance at mandatory store meetings, and a schedule based on store needs, including evenings, weekends, and holidays. Employees are expected to be hands-on and take on assigned tasks as needed.

Requirements

High school diploma, GED, or equivalent preferred.
1–2 years of retail experience in a grocery or retail environment; natural foods experience is a plus.
Ability to pass food safety training courses and/or certifications required by law and maintain current compliance and registration when applicable.
Ability to manage changing priorities and remain focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized, with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

1–2 years of experience supervising others preferred.
1–2 years of experience in vitamins or supplements preferred.
Natural foods background is a plus.

Responsibilities

Provide world-class customer service as a top priority and exemplify integrity, responsibility, and excellence while following company policies.
Create an inviting, full, and shoppable department; order products and maintain accurate inventory.
Manage department margin, cost of goods, and profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards; offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays; participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, assign tasks, and follow up on task completion; collaborate with other department managers to cross-train staff.
Conduct active and passive product demonstrations.
Supervise the Nutritional Health Coach when the coach is performing vitamin aisle duties.
Assist with interviewing and hiring; work with the store manager on department performance and disciplinary matters.
Open and close the store, including completing DSR and the closing cash process.
Perform register functions, including backup cashiering, customer returns and complaints, and covering register shift changes and breaks.
Maintain customer and employee safety and security; occasionally manage disruptions such as loitering, solicitation, emergencies, or bathroom misuse.
Answer customer questions according to company standards and policies, including using Structure/Function statements and statements of nutritional support; continually increase product knowledge.
Use SAP and inventory management software, run and analyze BEx reports, and use email and other information systems as needed.
Work five days and 40 hours per week, attend mandatory store meetings, and work a schedule that includes evenings, weekends, and holidays.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off, including sick days and vacation, increasing with tenure
Paid nutrition education
Crew member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and wellness program
Employee Assistance Program (EAP)
Employee referral program
For full-time crew members (30+ hours/week): medical, dental, and vision insurance
For full-time crew members (30+ hours/week): paid parental leave
For full-time crew members (30+ hours/week): paid medical leave through company-paid short-term disability insurance
For full-time crew members (30+ hours/week): company-paid short-term disability insurance
For full-time crew members (30+ hours/week): company-paid life insurance
For full-time crew members (30+ hours/week): voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
For full-time crew members (30+ hours/week): 401(k) retirement savings plan with discretionary company match
For full-time crew members (30+ hours/week): healthcare and dependent care flexible spending accounts (FSA)
For full-time crew members (30+ hours/week): health savings account (HSA) with company match