Vitamin Manager

Natural Grocers•Albuquerque, NM

About The Position

The Vitamin Manager is responsible for the successful operation and profitability of the vitamin department, including training, directing, and monitoring department staff. Department Managers are responsible for their department's success and periodically perform Manager on Duty duties. The role includes customer service, department merchandising and inventory management, staff supervision, store opening and closing, register coverage, and maintaining customer and employee safety. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, plus attendance at mandatory store meetings. Employees are expected to be hands-on and assist with any work needed to support the company.

Requirements

High school diploma, GED, or equivalent preferred.
1–2 years of retail experience in a grocery or retail environment; natural foods background is a plus.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

1–2 years of experience supervising others preferred.
1–2 years of experience in vitamins or supplements preferred.
Natural foods background is a plus.

Responsibilities

Provide world-class customer service as the top priority.
Demonstrate integrity, responsibility, and excellence while adhering to company policies.
Create an inviting, full, and shoppable vitamin department.
Order products and maintain accurate inventory levels.
Manage margin, cost of goods, and department profitability by minimizing shrink and making effective purchases.
Ensure products are in stock and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Participate in and manage tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, assign tasks, and follow up on their completion.
Coordinate with other department managers to cross-train staff and complete necessary tasks.
Conduct active and passive product demonstrations.
Supervise the Nutritional Health Coach when they perform vitamin aisle duties.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including completing DSR and closing cash processes.
Perform register functions, including backup cashiering, customer returns, complaints, and coverage during register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage disruptions to daily business, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including use of Structure/Function statements and statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software; run and analyze BEx reports; use email and other information systems as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Crew Member discount
N}power customer appreciation and rewards program
Regular, scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program
Employee Referral Program
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance
For full-time Crew Members working 30 or more hours per week: paid parental leave
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance
For full-time Crew Members working 30 or more hours per week: company-paid life insurance
For full-time Crew Members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA)
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match