Vital Records Window Attendant
About The Position
The Iowa Department of Health and Human Services, Division of Public Health, Bureau of Health Statistics is seeking a detail-focused, customer-oriented Vital Records Window Attendant for its Issuance and Registration team. The position provides in-person reception, visitor screening, and customer service at the HHS Reception Window in the Lucas State Office Building. The attendant welcomes visitors, identifies their needs, directs them to appropriate services, supports vital records requests, and helps ensure respectful, inclusive, and accessible assistance. The role also involves secure visitor check-ins, maintaining accurate records, reviewing and processing vital records applications, and providing clerical support for bureau operations. The successful candidate must be dependable, follow established procedures, perform repetitive tasks accurately, and communicate clearly and respectfully with visitors and team members. Work performed on behalf of Iowa HHS must take place in Iowa. A background check is required. No specific education or work experience is required. After hire, employees in this class may be required to demonstrate typing proficiency of at least 40 net words per minute, within a timeframe determined by the appointing authority.
Requirements
- No specific education or work experience is required.
- Must be dependable, able to follow established procedures, and able to perform repetitive tasks with a high degree of accuracy.
- Clear, respectful, and effective communication skills are important for regular interaction with team members and visitors.
- May be required after hire, within a timeframe determined by the appointing authority, to type at least 40 net words per minute as demonstrated by a typing examination.
- Must complete a background check to be considered.
- All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.
Responsibilities
- Greet and assist in-person customers seeking vital records services, general HHS information, or support related to Iowa HHS programs in the Lucas Building.
- Identify visitors’ needs and guide them to appropriate services or staff using clear, respectful, and inclusive communication.
- Ensure visitors of all backgrounds, abilities, and languages receive equitable access to support, including arranging communication assistance when needed.
- Assess needs for interpretation, accessible communication formats, disability accommodations, or other visitor support.
- Coordinate communication assistance in accordance with HHS policies and principles of diversity, equity, and inclusion.
- Coordinate with Iowa HHS programs in the Lucas Building to route visitors with confirmed and approved access.
- Provide directions and coordinate escorts and wayfinding so visitors can reach authorized floors or offices safely and efficiently.
- Collaborate with team members to support daily workflow, meet production goals, and cover essential tasks.
- Follow confidentiality, data security, and record-handling practices to protect sensitive information.
- Review and process vital records applications and maintain accurate records.
- Perform additional administrative duties as assigned to support Issuance unit operations.
Benefits
- Health insurance
- Dental insurance
- Vision coverage
- Paid vacation, sick leave, and holidays
- Retirement plans, including IPERS and the Retirement Investors Club with an employer match of up to $75 per month
- Flexible spending accounts for medical and dependent care expenses
- Life insurance
- Free long-term disability insurance
- Employee Assistance Program
- Employee discount programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
