Vital Records Clerk

Prince George's County Government • Md 20785, MD

7d • Onsite

About The Position

Prince George’s County Health Department is seeking a Vital Records Clerk (General Clerk I/II), Grade A6, for its Vital Records Division. This is entry-level clerical work involving routine processes such as filing, sorting, coding, typing, data entry, record processing, and telephone or reception duties. The work is learned through on-the-job training, follows established policies and procedures, and is performed under close supervision. Assignments are generally routine and repetitive, with performance evaluated for quantity, quality, and accuracy. Incumbents may be required to work a rotating shift.

The clerk serves customers at the front desk and by telephone, helps with vital-record requests and applications, and checks applications and identification for compliance with state requirements. The role may involve providing service in English and/or Spanish, maintaining logs, and deescalating customer situations. The position is based at 3003 Hospital Dr, Cheverly, Maryland. The selected candidate must meet agency training and performance standards, use required protective apparel and equipment, pass applicable preemployment checks, and be willing and able to serve as an essential employee who reports during standard or non-standard hours as operations or emergencies require.

Requirements

• High school diploma or G.E.D. certificate.
• Meet agency training and performance standards and demonstrate proficiency as required.
• Wear and use agency protective apparel and equipment as required.
• Pass applicable preemployment checks, which may include reference checks, background investigations, and drug screenings.
• Be willing and able to serve as an essential employee and report or remain at work during standard or non-standard hours as operational needs or emergencies require.
• Provide and verify authorization to work in the United States without sponsorship if selected.

Nice To Haves

• Bilingual in Spanish

Responsibilities

• Answer telephones and address customer needs, including setting up appointments, answering questions, and redirecting calls.
• Provide service and support to customers who speak English and/or Spanish.
• Assist front-desk customers with record requests, applications, required payments, and general questions.
• Review record applications and identification to ensure compliance with state requirements for vital-record requests.
• Greet visitors and customers at the Vital Records Office and deescalate situations.
• Maintain logs of incoming mail and calls to the Vital Records Office.
• Perform routine clerical processes, which may include alphabetizing, filing, tabulating, coding, sorting, typing, processing records, and entering or retrieving data.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED