Visual Merchandiser- Vancouver Mall

H&M•Vancouver, WA

3d•Onsite

About The Position

As a Visual Merchandiser at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store according to company guidelines, and use your awareness of trends and competitors to inform, coach, upskill, and develop colleagues. The role involves planning and adapting workload with Store Management and the Area Visual Manager; implementing campaigns and sale activities; maintaining garment care, stock levels, visual presentation, and store navigation; reviewing sales reports and identifying opportunities; and collaborating with colleagues to improve customer satisfaction and achieve store goals. You also keep current with fashion and trends, share relevant knowledge with the team, coach colleagues, support training and onboarding, and carry out visual and commercial execution across windows, displays, fixtures, signage, lighting, and store areas. Maintain a clean, organized, and safe sales floor and back of house, following local security guidelines. The position is hourly and non-exempt. The expected base pay range is $22.42–$25.78 per hour. H&M describes its business as offering fashion and quality at the best price in a sustainable way.

Requirements

Experience using a solution-focused approach to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up on, and act on selling equations and weekly sales reports.
Curiosity, creativity, initiative, solution focus, flexibility, and effective communication skills to achieve cross-functional results.
Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.

Responsibilities

Contribute to the store’s OMNI customer experience through visual and commercial curation according to guidelines.
Represent the H&M brand positively during customer interactions.
Plan and organize workload according to the store activation plan, adapting to business needs in collaboration with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs and identify and prioritize visual and commercial opportunities with Store Management.
Develop and carry out actions to improve customer satisfaction and achieve sales targets, store goals, and budget, and follow up on those actions.
Follow OMNI service procedures, operational routines, legal requirements, and store communication practices.
Keep up to date on fashion, trends, products, brands, competitors, and relevant influencers; apply trend awareness to styling and product presentation.
Share seasonal, fashion, visual, commercial, and in-store communication information with store teams.
Coach and develop the Store team’s visual and commercial skills and support daily routines and best practices.
Develop talent, provide onboarding training, and organize and deliver visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All trainings according to Regional and Sales Market learning and development goals.
Support Sales Market and Area teams with store expansion project needs.
Execute visual and commercial curation and styling according to the commercial calendar, allocation, activation plan, fashion trends, mood boards, and guidelines.
Carry out sample-picking routines, including selection of stockroom garments, accessories, and shoes, to create clear trends and stories.
Execute window displays and styling according to guidelines.
Maintain commercial layouts and fixtures to support customer flow and effective placement of trend stories.
Maintain price signs in windows and throughout the store according to guidelines and market requirements.
Work with Facilities Management to ensure lighting is working correctly and highlights products and display forms.
Maintain display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to maintain current store navigation according to guidelines and store layout.
Ensure adequate quantities of sale and other activity POS materials according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.