Visual Merchandiser - La Plaza Mall

H&M•McAllen, TX

About The Position

As a Visual Merchandiser at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute the store’s visual, commercial, and styling curation according to guidelines, and use trend and competitor awareness to inform, coach, upskill, and develop colleagues. The role includes planning and adapting work to the store activation plan and business needs; launching campaigns and sale activities; monitoring sales reports and KPIs; improving customer satisfaction and sales performance; and following operational routines, legal requirements, and OMNI service practices. You maintain awareness of fashion trends and competitors, share relevant insights with colleagues, and develop the team’s visual and commercial skills. You execute styling and product presentation based on the commercial calendar, allocation, activation plan, fashion trends, mood boards, and visual guidelines. You maintain windows, store layout, navigation, price signs, lighting coordination, display forms, interior materials, POS supplies, and clean, organized, safe sales-floor and back-of-house areas. The position also supports store projects and expansion needs. The stated base salary range is $16.50–$18.98 per hour.

Requirements

Experience using a solution-focused approach to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up on, and act on the selling equation and weekly sales reports.
Curiosity, creativity, proactive problem-solving, flexibility, and effective communication skills to achieve results cross-functionally.
Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.

Responsibilities

Contribute to the store’s OMNI customer experience through visual and commercial curation according to guidelines, and represent H&M positively during customer interactions.
Plan and organize workload according to the store activation plan, adapting to business needs in collaboration with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
Maintain garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales reports and KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and achieve sales targets, store goals, and budget.
Follow OMNI service procedures, operational routines, legal requirements, and store communication practices.
Keep up to date with fashion trends, products, brands, competitors, and relevant influencers; use trend awareness to support styling and product presentation.
Share seasonal changes, fashion trends, visual and commercial information, and in-store communication with store teams.
Coach, develop, and train colleagues in visual and commercial skills, routines, and best practices; provide onboarding training to new colleagues.
Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
Support Sales Market and Area teams with expansion and store project needs.
Execute visual and commercial styling according to the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and guidelines.
Carry out sample-picking routines, including selecting garments, accessories, and shoes to create clear trends and stories.
Maintain window and in-store styling, commercial layout, fixtures, and product placement to create an inspirational customer experience and good customer flow.
Maintain price signs in windows and throughout the store according to global strategy and Sales Market requirements.
Coordinate with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Coordinate with the Area Visual Manager to keep store navigation current and aligned with guidelines and store layout.
Ensure adequate quantities of sale and other activity POS materials according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care FSA.
Additional voluntary benefits.
Wellness and family support programs.
Paid time off, including a community day to serve the local community.
Global development opportunities and access to colleague resource groups.