Visual Merchandiser - La Plaza Mall

H&M Group•McAllen, TX

3d•$17 - $19

About The Position

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation according to store guidelines, and use trend and competitor awareness to inform, coach, upskill, and develop colleagues. The role combines customer sales and profit, fashion and trend awareness, team development, and visual and commercial execution. You plan workload with Store Management and the Area Visual Manager, implement campaigns and sales activities, follow up on sales performance, and identify opportunities to improve customer satisfaction and commercial results. You also maintain visual presentation, store navigation, product displays, fixtures, signage, lighting, and the cleanliness and safety of the sales floor and back of house. You share trend and product knowledge with colleagues, coach and train the store team, and help ensure consistent visual and commercial standards. The position requires curiosity, creativity, flexibility, effective communication, fashion interest, and the ability to work proactively and collaboratively in a dynamic environment.

Requirements

Fashion interest and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
Experience being solution-focused to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up, and act on the selling equation and weekly sales reports.
Curiosity, creativity, proactivity, flexibility, solution focus, and effective communication skills to achieve results across functions.

Responsibilities

Ensure visual and commercial curation in the store follows guidelines and contributes to the total omni-channel customer experience.
Represent yourself and the H&M brand positively during customer interactions.
Plan workload according to the store activation plan and adapt to business needs with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time according to H&M Brand Standards.
Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs and identify and prioritize visual and commercial opportunities with Store Management.
Create and follow through on actions to improve customer satisfaction and achieve sales targets, store goals, and budget.
Follow procedures and best practices for omni services, operational routines, legal requirements, and store communications.
Stay up to date on fashion, trends, styles, products, brands, competitors, and relevant influencers.
Share fashion, seasonal, visual, commercial, and in-store communication information with store teams.
Coach and develop the Store team’s visual and commercial skills and support daily routines and best practices.
Develop and coach talent, provide onboarding training, and organize and deliver visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All trainings according to Regional and Sales Market learning and development goals.
Support Sales Market and Area teams with store expansion projects.
Execute visual and commercial curation and styling in line with the commercial calendar, allocation, store activation plan, trends, mood boards, and guidelines.
Carry out sample-picking routines, including stockroom garment quantities, accessories, and shoes, to create clear trends and stories.
Execute window displays and styling according to guidelines.
Maintain commercial layouts and fixtures to support customer flow and trend-story placement.
Maintain price-sign balance and signage in windows and throughout the store according to global strategy and Sales Market requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Maintain display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to maintain store navigation according to current guidelines and store layout.
Ensure adequate quantities of sale and other activity materials, including point-of-sale materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.