Visual Merchandiser - Meadowood Mall

H&M•Reno, NV

About The Position

As a Visual Merchandiser at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute the store’s visual, commercial, and styling curation according to visual and commercial guidelines. You also use trend and competitor awareness to provide colleagues with information, coaching, and development that support a great customer experience. The role combines customer sales and profit, fashion and trend awareness, team development, and visual and commercial execution. You work with the Store Management team and Area Visual Manager to plan and adapt workload, maintain campaigns and sale activities, follow up on sales performance, and improve customer satisfaction and sales results. You educate and develop colleagues, maintain product presentation and store standards, and ensure the store is clean, organized, and safe. This is an hourly, non-exempt position with an expected base pay range of $18.60–$21.39 per hour. The posting describes comprehensive benefits, including health coverage, retirement benefits, paid leave, and employee discounts.

Requirements

Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
Solution-focused experience improving product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage and follow up on the selling equation and weekly sales reports.
Curiosity, creativity, proactivity, flexibility, effective communication, and a solution-focused approach.

Responsibilities

Contribute to the store’s total OMNI customer experience through visual and commercial curation that follows guidelines, and represent the H&M brand positively in customer interactions.
Organize and plan workload according to the store activation plan, adapting to business needs with the Store Management team and Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and in accordance with H&M Brand Standards.
Maintain garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify visual and commercial opportunities, and develop actions with Store Management to improve customer satisfaction and achieve sales targets, store goals, and budgets.
Follow OMNI service procedures, operational routines, legal requirements, and store communications.
Stay current on fashion, trends, products, brands, competitors, and relevant influencers; apply trend knowledge and styling techniques to anticipate customer needs.
Share seasonal, trend, visual, commercial, and in-store communication information with the store team, and coach colleagues in visual and commercial skills.
Support daily routines and best practices to maintain consistent visual and commercial standards while sustaining customer service engagement.
Develop talent, onboard new colleagues, and organize and carry out visual and commercial upskilling and required trainings.
Support Sales Market and Area teams with expansion and store project needs.
Execute store visual and commercial curation and styling according to the commercial calendar, allocation, activation plan, fashion trends, mood boards, and guidelines.
Select samples using best-practice routines, including appropriate stockroom garment quantities, accessories, and shoes, to create clear trends and stories.
Execute window displays and styling according to guidelines and maintain commercial layouts, fixtures, and customer flow.
Maintain price signs in windows and throughout the store according to guidelines and requirements.
Coordinate with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Care for display forms, fixtures, fittings, and interior materials with sustainability in mind.
Coordinate with the Area Visual Manager to keep store navigation up to date according to guidelines and store layout.
Maintain sufficient sale and other activity POS materials according to local routines.
Keep the sales floor and back of house clean, organized, and safe in accordance with local security guidelines.