Visual Merchandiser- Shoppes at Carlsbad
About The Position
As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation according to the store’s visual and commercial guidelines, and use trend and competitor awareness to inform, coach, upskill, and develop the store team. The role combines customer sales and profit support, fashion and trend awareness, team development, and visual and commercial execution. You plan and adapt your workload with Store Management and the Area Visual Manager, maintain campaigns and sale activities, review sales performance, and support actions that improve customer satisfaction and achieve sales goals. You also create and maintain product presentations, styling, windows, store layout, signage, lighting, navigation, and sales-floor and back-of-house standards, following brand guidelines and local routines. The successful candidate is curious, creative, proactive, solution-focused, flexible, and an effective communicator. They have fashion interests and leadership skills, and can apply visual and commercial experience in a dynamic environment.
Requirements
- Curiosity, creativity, proactive and solution-focused approach, flexibility, and effective communication skills.
- Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
- Experience being solution-focused to improve product presentation and commercial execution in a store.
- Good knowledge of visual, commercial, and operational best practices, routines, and tools.
- Ability to manage, follow up, and act on the selling equation and weekly sales reports.
Responsibilities
- Contribute to the store’s total OMNI customer experience through visual and commercial curation according to guidelines, and represent the H&M brand positively in customer interactions.
- Organize and plan workload according to the store activation plan, adapting to business needs in collaboration with Store Management and the Area Visual Manager.
- Launch and maintain global campaigns and sale activities on time according to H&M Brand Standards.
- Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
- Follow up on sales KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and achieve sales targets, store goals, and budgets.
- Follow procedures, OMNI service best practices, operational routines, legal requirements, and store communications.
- Keep up to date with fashion, trends, styles, products, brands, competitors, and relevant influencers; use trend theory and mood boards to anticipate customer needs and enhance the in-store experience.
- Share fashion, seasonal, visual, commercial, and in-store communication information with store teams; coach and develop their visual and commercial skills.
- Support daily routines and best practices, develop talent, onboard new colleagues, and organize and deliver visual and commercial upskilling.
- Complete Visual Competencies and Commercial 4 All trainings in line with Regional and Sales Market learning and development goals.
- Support Sales Market and Area teams with store expansion projects.
- Execute visual and commercial curation and styling according to the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and guidelines.
- Carry out sample-picking routines, including managing stockroom garment quantities, accessories, and shoes to create clear trends and stories.
- Execute window displays and styling according to guidelines, and maintain commercial layouts and fixtures to support customer flow and trend placement.
- Maintain price signage in windows and throughout the store according to global strategy, guidelines, and Sales Market requirements.
- Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
- Maintain and care for display forms, fixtures, fittings, and interior materials with sustainability in mind.
- Work with the Area Visual Manager to maintain store navigation in line with current guidelines and store layout.
- Ensure adequate quantities of sale and other activity materials, including POS materials, according to local routines.
- Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.
Benefits
- Health insurance, including medical, pharmacy, vision, and dental coverage.
- Wellness and family support programs.
- Company-match retirement plan and 401(k).
- Paid leave programs, including vacation, wellness, holiday, and parental pay.
- Paid time off, including a community day to serve the local community.
- Employee assistance program.
- Employee discount on H&M Group brands, including H&M, COS, and other listed brands.
- H&M Incentive Program (HIP).
- Commuter benefits.
- Health and dependent care flexible spending accounts (FSA).
- Additional voluntary benefits.
- Extensive development opportunities around the globe.
- Colleague Resource Groups for community and networking opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
