Visual Merchandiser/Sales Advisor

Sézane•San Jose, CA

18d

About The Position

Sézane is seeking a creative, organized, and agile Visual Merchandiser/Sales Advisor for its Santana Row location in San Jose, California. The role combines visual merchandising (20 hours per week) with sales advising (15 hours per week), contributing to the store’s presentation, customer experience, and daily operations. The position is described as full-time and pays $24 per hour. The Visual Merchandiser maintains the store’s image and commercial viability in line with Sézane’s brand identity and merchandising guidelines. The role also involves communicating visual merchandising information to the team, coordinating store scenography and materials, and overseeing service providers and special projects. As a Sales Advisor, the role prioritizes a welcoming, memorable customer experience; represents the brand and its omnichannel approach; supports customers with product knowledge and service; and helps ensure smooth store operations, including payments, returns, exchanges, reservations, and inventory management. The role also contributes to teamwork and a positive store environment.

Requirements

Passion for fashion and a good understanding of trends.
Proactive approach and a strategic and commercial vision of products.
Positive and creative outlook, with an interest in sharing and developing skills in an agile, energetic environment.
Team-oriented approach and willingness to participate in activities that contribute to the store’s overall objectives.
Proactive and adaptable, with the ability to motivate others while being approachable.

Responsibilities

Ensure products are presented in line with Sézane’s identity and merchandising guidelines.
Monitor and maintain the store’s image while ensuring its commercial viability.
Use the “Merch Checklist” to organize work and identify needs.
Offer customers an inspiring shopping experience.
Share visual merchandising information, including photos, merchandising sheets, focus areas, and standards, through active communication.
Communicate with managers to meet their expectations.
Oversee the scenography of the Appartements.
Manage point-of-sale advertising and merchandising materials.
Ensure the store is well maintained in collaboration with the maintenance manager at headquarters.
Manage and monitor service providers, such as flowers and books.
Manage special projects and post-renovation reinstallations, including window displays and product presentation updates.
Make customers the priority and provide optimal customer service.
Represent the Sézane spirit and style through impeccable presentation and adherence to grooming standards.
Welcome customers with generosity and empathy, identify their desires, and introduce them to the brand and its products.
Represent the brand’s omnichannel approach across the Appartements and web.
Develop in-depth knowledge of the brand and products.
Propose actions to make the customer experience memorable and unique.
Handle customer complaints and dissatisfaction to satisfy and retain customers.
Understand the company’s CSR policy to respond to customers.
Apply Sézane policies, standards, and procedures.
Collect payments and follow operational procedures.
Carry out returns, exchanges, and reservations.
Ensure proper inventory management.
Participate in related store tasks, help foster a positive and harmonious team environment, and relay the brand’s commitments.