Visual Merchandiser/Sales Advisor

Sézane•Santa Monica, CA

18d•Onsite

About The Position

Sézane is seeking a creative, organized, and agile Visual Merchandiser/Sales Advisor to contribute to the company's continued growth. This full-time position is based at Brentwood Country Mart in Santa Monica, California, and combines 20 hours per week of visual merchandising with 15 hours per week as a Sales Advisor. As Visual Merchandiser, the role maintains the store's image in line with Sézane's brand identity and merchandising guidelines, supports the commercial viability of product presentation, communicates visual merchandising standards to teams, and oversees store scenography, advertising materials, service providers, and special projects. As Sales Advisor, the role delivers an empathetic and memorable customer experience, represents the brand and its omnichannel approach, develops detailed product and brand knowledge, handles customer concerns, and follows store policies and operating procedures. The position also supports inventory management and contributes to a positive, collaborative team environment.

Requirements

Passion for fashion and a good understanding of trends.
Proactive approach and strategic or commercial vision of products.
Positive and creative outlook, with an interest in sharing and developing skills in an agile, energetic environment.
Team-oriented approach and willingness to participate in activities that support store objectives.
Adaptability and approachability, with the ability to motivate others.

Responsibilities

Ensure products are presented in line with Sézane's brand identity and merchandising guidelines.
Monitor and maintain the store's image while ensuring its commercial viability.
Use the Merch Checklist to organize work and identify needs; apply fashion knowledge to be proactive.
Help provide customers with an inspiring shopping experience.
Share visual merchandising information, including photos, merchandising sheets, focus areas, and standards, through active communication.
Communicate with managers to understand and meet their expectations.
Oversee point-of-sale advertising and merchandising materials.
Coordinate store maintenance with the maintenance manager at headquarters.
Manage and monitor service providers, such as flower and book providers.
Manage special projects and post-renovation reinstallation, including window displays and product presentation updates.
Make customers the priority and provide optimal customer service.
Represent the Sézane spirit and style through impeccable presentation and grooming.
Welcome customers with generosity and empathy, identify their desires, and introduce them to the brand and its products.
Represent the brand's omnichannel approach across the apartment and web.
Develop in-depth knowledge of the brand and products and take proactive steps to make the customer experience memorable.
Handle customer complaints and dissatisfaction to help satisfy and retain customers.
Understand the company's CSR policy to respond to customer questions.
Apply Sézane policies, standards, and procedures; collect payments and follow operational procedures.
Process returns, exchanges, and reservations, and ensure proper inventory management.
Participate in related store tasks, contribute to a positive and harmonious environment, and relay the brand's commitments.