Visual Merchandiser/Sales Advisor

Sézane•Boston, MA

27d•Onsite

About The Position

Sézane is seeking a talented Visual Merchandiser Sales Advisor (full-time) to join their team in Boston, MA. This role involves contributing to the brand's journey by ensuring the store's image aligns with Sézane's DNA and providing an inspiring customer experience. The position combines responsibilities for visual merchandising (20 hours/week) and sales advising (15 hours/week), requiring a creative, organized, and agile individual with a passion for fashion and a strong commercial vision.

Requirements

Passionate about fashion.
Good understanding of trends.
Proactive.
Strategic/commercial vision of products.
Positive and creative.
Desire to share and develop skills in an agile and energetic environment.
Team player.
Enjoy participating in all activities that contribute to the overall objectives of the store.
Proactive.
Adaptable.
Approachable.
Ability to motivate others.

Responsibilities

Ensure products are presented in line with Sézane's DNA and merchandising guidelines.
Monitor and maintain the store's image while ensuring its commercial viability.
Use the “Merch Checklist” to organize work and identify needs.
Offer customers an inspiring shopping experience.
Disseminate and circulate VM information (photos, merch sheets, focus, VM standards, etc.) through active communication.
Maintain active communication with managers to best meet their expectations.
Be responsible for POS advertising and merchandising materials.
Ensure the store is well maintained in collaboration with the maintenance manager at headquarters.
Manage and monitor service providers (flowers, books, etc.).
Manage special projects and post-renovation reinstallations (window displays, product presentation updates, etc.).
Make the customer the priority in the store to ensure optimal customer service.
Embody the Sézane spirit and style through impeccable presentation.
Welcome customers with generosity and empathy to offer them the best possible experience.
Consider customers' personalities to identify their desires.
Introduce customers to the brand and its different worlds/products.
Be an ambassador for the brand's omnichannel approach (apartment and web).
Develop in-depth knowledge of the brand and products.
Propose specific actions to make the customer experience memorable and unique.
Handle customer complaints and dissatisfaction to satisfy and retain customers.
Be familiar with the CSR policy to respond to customers.
Apply Sézane policies, standards, and procedures.
Collect payments and comply with operational procedures.
Carry out specific processes (returns, exchanges, reservations).
Ensure proper inventory management.
Be a team player and participate in all related tasks.
Help create a positive and harmonious environment to foster group synergy.
Relay the brand's commitments.