Visual Merchandiser/Sales Advisor

Sézane•San Jose, CA

19d•Onsite

About The Position

Sézane is seeking a full-time Visual Merchandiser/Sales Advisor for its Santana Row location in San Jose, California. The role combines 20 hours per week of visual merchandising with 15 hours per week as a Sales Advisor, contributing to the store’s presentation, commercial performance, customer experience, and daily operations. As Visual Merchandiser, you will maintain the store’s image in line with Sézane’s brand identity and merchandising guidelines, organize work using the Merch Checklist, communicate visual merchandising standards and information to the team, and oversee store scenography and related projects. As a Sales Advisor, you will provide thoughtful customer service, represent the brand and its omnichannel approach, support smooth store operations, and contribute to a positive, collaborative team environment. The ideal candidate is passionate about fashion and trends, positive, creative, proactive, adaptable, and comfortable sharing skills and motivating others in an energetic environment. Compensation is $24 per hour, with a competitive benefits package.

Requirements

Passion for fashion and a good understanding of trends.
A proactive approach and strategic or commercial vision of products.
Positive and creative attitude, with interest in sharing and developing skills.
Ability to work as a team player and contribute to the store’s overall objectives.
Proactive and adaptable approach, with the ability to motivate others and remain approachable.

Responsibilities

Ensure products are presented in line with Sézane’s brand identity and merchandising guidelines.
Monitor and maintain the store’s image while supporting its commercial viability.
Use the Merch Checklist to organize work and identify needs.
Stay informed about fashion and be proactive in visual merchandising.
Offer customers an inspiring shopping experience.
Share visual merchandising information, including photos, merchandising sheets, focuses, and standards, through active communication.
Maintain communication with managers to meet their expectations.
Oversee the scenography of the Appartements.
Manage point-of-sale advertising and merchandising materials.
Coordinate store maintenance with the maintenance manager at headquarters.
Manage and monitor service providers, such as flower and book suppliers.
Manage special projects and post-renovation reinstallations, including window displays and product presentation updates.
Prioritize customers and deliver optimal customer service.
Represent the Sézane spirit and style through impeccable presentation and grooming.
Welcome customers with generosity and empathy, identify their desires, and introduce them to the brand and its products.
Represent the brand’s omnichannel approach, including the Appartement and web experience.
Develop knowledge of the brand and products and take proactive steps to make customer experiences memorable.
Handle customer complaints and dissatisfaction to support customer satisfaction and retention.
Understand the company’s CSR policy to respond to customer questions.
Apply Sézane policies, standards, and procedures.
Collect payments and follow operational procedures.
Process returns, exchanges, and reservations.
Ensure proper inventory management.
Participate in related store tasks and help foster a positive, harmonious team environment.
Relay the brand’s commitments.