Visual Department Manager
About The Position
The Visual Department Manager brings the brand to life through compelling merchandise presentations, product storytelling, and customer experiences. The role leads visual execution, supports sales, and develops associates while creating an inspiring, welcoming, and easy-to-shop store environment. The position is located in Natick, Massachusetts, and is full-time, with an hourly pay range of $20.00–$26.00. The Paper Store is part of TPS Group Holdings, a family of brands that includes The Paper Store, Uncharted, and Gifts & More. Its mission is to connect with customers through carefully chosen products, immersive shopping experiences, and exceptional service.
Requirements
- Strong organizational, planning, and time-management skills.
- Ability to prioritize multiple projects in a fast-paced retail environment.
- Comfortable leading, coaching, and motivating teams.
- Detail-oriented, with a strong sense of ownership and accountability.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Two or more years of retail leadership, visual merchandising, or department management experience.
- Passion for merchandising, presentation, design, and creating memorable customer experiences.
- Experience in specialty retail, apparel, home décor, gifting, lifestyle, or related retail environments.
Responsibilities
- Create visually compelling merchandise presentations that inspire customers, tell product stories, and drive sales.
- Execute and maintain visual merchandising standards across apparel, accessories, jewelry, home décor, seasonal merchandise, gifting, and impulse categories.
- Lead floor sets, promotional displays, marketing campaigns, and new product launches.
- Train and coach associates on visual merchandising standards, product presentation, and brand storytelling.
- Evaluate the sales floor daily and adjust merchandising to maximize sales, improve product visibility, and enhance customer experience.
- Partner with Store Leadership to identify opportunities related to inventory levels, replenishment, selling trends, and seasonal business needs.
- Ensure visual merchandising directives, signage, marketing materials, and promotional displays are executed accurately and on schedule.
- Maintain partnerships with Store Leadership, District Managers, Corporate Merchandising, Hallmark Merchandisers, and Visual teams.
- Support associate development through coaching, training, recognition, and accountability.
- Model the G.U.E.S.T. service approach and deliver exceptional customer experiences.
- Build customer loyalty by creating an inspiring, welcoming, and easy-to-shop store environment.
- Maintain a clean, organized, safe, and visually impactful sales floor and stockroom.
- Support inventory accuracy, replenishment processes, and asset protection initiatives.
- Stay current on product knowledge, promotions, and merchandising trends.
- Perform opening and closing procedures, sales floor management, and other assigned leadership responsibilities.
- Complete tasks and projects as directed by Store Leadership and District Leadership.
- Comply with company policies, procedures, and operational standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
