Visual Department Manager

The Paper Store•Annapolis, MD

6d•$22 - $24•Onsite

About The Position

The Visual Department Manager provides customers with a distinctive shopping experience using The Paper Store’s G.U.E.S.T. service approach. The role builds and inspires teams to achieve sales goals, manages payroll within budget, trains staff across store areas, maintains visual presentation standards and operational efficiency, and holds the team and self accountable for the company’s mission, standards, and policies. The manager models World Class Service, coaches associates, carries out company directives, and partners with store, district, and corporate colleagues. The position also includes store management functions such as opening and closing, managing point-of-sale activities and the sales floor, and coordinating breaks. After comprehensive training, the manager may perform ear piercings at select locations in accordance with applicable safety and sanitation guidelines.

Requirements

Previous specialty retail experience is preferred.
College degree preferred.
Ability to multitask while remaining attentive to customers.
Ability to adapt to and embrace change.
Proficiency with Microsoft Office and point-of-sale systems.
Ability to remain mobile on the sales floor and/or in the stock room for extended periods.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to work effectively and lead in a team environment.
Professional attire, demeanor, and appearance, and compliance with the company dress code.
Resourcefulness and initiative to solve problems, operate strategically, and build teams.
Ability to work autonomously with strong attention to detail.
Ability to lift and mobilize items weighing up to 50 pounds using appropriate safety techniques.
Willingness to travel to new store openings, store remodels, and similar assignments.

Nice To Haves

Previous experience in specialty retail.
College degree.

Responsibilities

Model the G.U.E.S.T. service approach and deliver World Class Service, including welcoming customers, understanding their needs, explaining product features, suggesting additional items, and thanking them.
Build customer loyalty through friendly, attentive, and respectful service.
Maintain a respectful work environment by modeling ethical behavior, fostering open communication, and protecting confidential information as required.
Make sound decisions in the best interests of customers, the store team, and the business.
Participate in training and development, and cross-train in all departments to strengthen department leadership coverage.
Train and coach associates on merchandising and operational tasks, company expectations, and G.U.E.S.T. service standards.
Lead and complete company directives within appropriate time frames.
Build strong working relationships with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
Maintain awareness of current promotions and process them correctly at the point of sale.
Support new product launches by becoming an expert on new product information.
Ensure marketing and promotional signage is current and correctly placed.
Act on communications, including Smart Sheet and email, in a timely manner.
After comprehensive training, perform ear piercings at select locations while providing a safe and sanitary experience in accordance with state, federal, and CDC guidelines.
Perform management functions, including opening and closing the store, point-of-sale management, sales-floor management, and coordinating break schedules.
Assist the Store Team Leader with sales and customer-loyalty strategies, including sales and service leadership behaviors, the Hallmark Crown Rewards Program, TPS customer capture, and store events.
Complete tasks and directions from the Store Team Leader, Merchandiser, or District Manager.
Comply with company policies and procedures.
Manage payroll within budget, train staff across store areas, maintain visual presentation standards and operational efficiencies, and support team achievement of sales goals.
Travel to new store openings and store remodels as needed.