Limited Term Visitor Services Representative
About The Position
The Milwaukee Public Museum is looking for 2 Part-time I Visitor Services Representatives to work for a Limited Term until January 3rd, 2027. This position would be an average of 24hrs/week with shift lengths between 6 to 8 hours. Visitor Services Representatives ensure the highest quality customer service, satisfaction, and safety for Museum visitors. They provide a welcoming atmosphere and positive experience that engages members and visitors and have the ability to handle and balance many responsibilities in a calm and efficient manner. Visitor Services Representatives are strong, energetic team players with a demonstrated ability to work under pressure in a fast-paced environment. We need friendly, dependable, and energetic people who enjoy working with families, groups, and the general public to guarantee a positive and memorable visitor experience. You will work with large and small diverse groups furnishing information in a customer-oriented setting.
Requirements
- High school diploma or GED.
- Must have weekend and evening availability.
- Experience in a customer service setting, particularly with large groups.
- Ability to use technical tools and systems such as radios and paging systems.
- Must enjoy speaking with large and small groups effectively in a polite and professional manner.
- Requires independent evaluations & decision based upon knowledge and training to problem-solve in varied situations.
- Ability to work well independently and as part of a team.
- Ability to bend, stoop, and kneel as well as stand and walk for 80% of your shift.
Nice To Haves
- Bilingual in Spanish strongly preferred.
Responsibilities
- Advise visitors of information concerning parking, restroom facilities, points of interest, and general museum information.
- Assist guests entering and exiting the Puelicher Butterfly Vivarium, ensuring safety and adherence to museum policies and procedures.
- Work after-hours events and assist the Event Coordinator with the facilitation of internal and external events.
- Manage and adhere to established procedures for lost and found items, acceptance of items, and visitors' expectations for museum visits.
- Demonstrate excellent customer service and people skills, as well as a professional appearance and demeanor.
Benefits
- Dental and Vision Insurance
- Paid Time Off Package
- 401(k) Retirement Plan with Employer Match
- Free Museum Membership
- Museum Shop, Food, & Beverage Discounts
- Parking Subsidy/Discounted Bus Pass
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
