Visitor Services Associate (General Interest)

Obama Foundation•Chicago, IL

20h•Onsite

About The Position

The Visitor Services Associate serves as a primary point of contact for guests and external stakeholders visiting the Obama Presidential Center. The role provides an inclusive, welcoming, and memorable visitor experience at information desks, greeting areas, coat check, access control, and ticketing services. Associates wear a uniform provided by the Center and may rotate among different visitor-facing positions and duties. The Associate works with other public-facing teams to maintain consistent service standards, supports guests with accessibility needs, and helps maintain a safe environment in coordination with onsite security. The position is based in person at the Obama Presidential Center in Jackson Park. It reports to the Manager, Visitor Services, with day-to-day support from Visitor Services Supervisors and other Visitor Experience Leads.

Requirements

Ability to work on-site at the Obama Presidential Center in Jackson Park.
Flexibility to work hours that may include early mornings, late nights, weekends, and holidays, across indoor and outdoor campus environments.
Ability to stand, remain seated, or be positioned outside; reasonable accommodations will be made.

Nice To Haves

Previous customer service, hospitality, interpersonal, or communication skills.
Cash handling experience.
Fluency in one or more foreign languages.

Responsibilities

Provide exceptional customer service and foster an inclusive, welcoming environment for visitors.
Connect visitors with accessibility needs to appropriate resources.
Work with onsite security to maintain a safe guest experience, assist with crowd management, and support emergency procedures as needed.
Collaborate with Visitor Engagement and Education, Volunteers, Custodial, Events, Group Tours, and other public-facing teams to ensure consistent service standards.
Rotate among positions and duties such as ticketing, information desks, coat check, group logistics, ushering, and special events.
Build and maintain knowledge of the Obama Presidential Center campus, programming, exhibitions, and local attractions, restaurants, and areas of interest.
Respond to guest questions and provide assistance in accordance with Center policies and procedures.
Guide visitors across campus grounds and buildings and answer general questions.
Use proprietary software to perform sales and financial transactions, handle cash accurately, and balance cash drawers nightly according to Center processes.
Scan admission tickets accurately to support capacity counts and data integrity.
Participate in scheduled training on exhibit displays and Museum programming, as well as other required meetings.
Perform other Visitor Services duties as assigned.