Visitor Services Associate

American Swedish Institute•Minneapolis, MN

1d•Onsite

About The Position

The American Swedish Institute (ASI) is a cultural gathering place that inspires curiosity, embraces creativity, and grows community by exploring Swedish culture. The Visitor Services Associate (VSA) is responsible for providing a world-class visitor experience through superior customer service at the front desk and via phone. VSAs handle admissions, reception duties, registrations, and problem-solving during public hours and events, contributing to ASI's mission as a welcoming gathering place.

Requirements

2+ years customer service experience
Proficiency in computer database applications
Skilled with technology; working knowledge of the Microsoft Suite
Ability to communicate large amounts of information in English
Ability to sit/stand for extended periods
Demonstrated ability to manage multiple tasks efficiently
Strong verbal, written and problem-solving skills
Availability for weekend, evening, and special event shifts

Nice To Haves

Proficiency/familiarity with another language
Interest in Nordic culture

Responsibilities

Deliver exceptional service to visitors, staff, and volunteers, embodying ASI's commitment to radical hospitality.
Problem-solve for guests and rental clients, including physical tasks like opening doors, finding carts, retrieving supplies, and opening gates.
Serve as the primary point of contact at the front desk, answering and transferring calls, greeting visitors and volunteers, and providing accurate information about classes and events.
Process museum admissions accurately and manage cash drawers.
Handle class and event registrations using Altru software and maintain accurate records.
Open and close public spaces daily, including unlocking doors and turning on lights.
Review and adjust the volunteer daily schedule as needed.
Review and understand the ASI schedule.
Follow through with guest questions and communicate information to ensure team members are informed.
Adapt and independently prioritize work based on changing organizational needs.
Work collaboratively with other VSAs and volunteers at the front desk.
Assist in other areas as needed, such as mansion facilitation.
Learn basic information about ASI history, Swedish culture, and the Turnblad Family to answer visitor questions.
Sign up for after-hours mansion facilitation to ensure rental guests have a positive experience.
Navigate multiple software applications, including a complex Microsoft environment.
Assist visitors and online students with technical issues.
Recall and find information efficiently.
Demonstrate a commitment to Diversity, Equity, Accessibility, and Inclusion (DEIA) through personal development and inclusive behaviors.
Proactively ensure equitable and representative experiences for all museum visitors and program participants.
Perform other duties as assigned.