Visitor Services Associate

Lucas Museum of Narrative Art • Los Angeles, CA

1d • Onsite

About The Position

The Lucas Museum is deeply committed to delivering an exceptional and memorable experience for every visitor. The Visitor Services team plays a vital role in bringing this vision to life by creating a welcoming, engaging, and seamless experiences throughout the museum journey. Reporting to the Manager, Visitor Services, the Visitor Services Associate serves as a key member of the Museum’s frontline team and plays an important role in supporting the smooth day-to-day operations of the museum while helping create enriching and inclusive experiences for visitors. Associates may be assigned to a variety of areas throughout the Museum, including ticketing, cash handling, theater ushering, guest engagement, guided tours, wayfinding, and general visitor support. The Visitor Services Associate is expected to provide exceptional customer service, foster a welcoming environment for all guests, and serve as a knowledgeable ambassador for the Museum’s exhibitions, programs, and policies. This position is available as a full-time, part-time, and part-time seasonal opportunity.

Requirements

• Minimum of two years of experience in a high-volume, guest-service oriented environment
• Proficient in ticketing software, experience in Tessitura is a plus
• Ability to work flexible hours including weeknight evenings, weekends, and holidays

Nice To Haves

• Experience for an arts and cultural organization or high-volume environment with excellent guest service standards preferred

Responsibilities

• Serve as first point of contact and ambassador for all Museum guests, ensuring a welcoming and positive visitor experience while delivering exceptional service to both internal and external stakeholders
• Maintain a thorough understanding of the Lucas Museum’s policies, programs, and offerings, tailoring communication to visitors to aid them in navigating their experience
• Perform assigned workstation responsibilities which may include but is not limited to ticketing, queuing, cash handling, theater ushering, guest services, guided tours, or other front-of-house assignments
• Promote, sell, and provide support for ticket sales and membership programs
• Share relevant information to colleagues, members, and visitors through clear communication
• Ensure all publicly accessible spaces are impeccably clean and visitors act in accordance with the Museum’s policies, escalating issues to the Visitor Services management team as needed
• Collaborate Support special Museum initiatives including events, VIP tours, public programs, and more
• Participate in department training sessions, cross-functional collaborations, team meetings, and organization-wide initiatives to support operational excellence and a positive visitor experience
• Performs additional duties, special projects and assignments as requested by the Visitor Services management team

Benefits

• An attractive compensation package will be offered to the successful candidate(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed