Visitor Services Associate - Phila Airport Visitor Center

Philadelphia Visitor Center Corporation•Philadelphia, PA

2d•Onsite

About The Position

The Visitor Experience Associate is an outgoing, extroverted personality, who enjoys meeting new people and sharing their top Philadelphia-area recommendations with visitors. The VEA is responsible for providing excellent customer service, information, and directions, and promoting an enriching experience for visitors to Philadelphia and the surrounding counties. Positioned in the International Arrivals/Departure terminal of the Philadelphia Airport, the Visitor Experience Associate actively engages all airport guests, greeting them in a positive cheerful manner, answering questions about what to see and do, events, historical sites, and sell tickets to tours, museums, attractions as well as retail merchandise.

Requirements

Must have availability that allows for a flexible schedule including shifts as early as 6 AM, as late as 10 PM and including weekend and holidays.
Be knowledgeable of the city and surrounding region and resourceful in finding accurate up to date information.
Strong communication and time management skills
Must be organized, detail-oriented and able to muti-task in a fast-paced environment.
Have good problem-solving/resolution skills.
Two (2) years previous related experience, or a combination of education/experience
Ability to work in a fast-paced, collaborative environment.
Proficient in Microsoft Office 365 (Word, Excel) and other relevant computer applications such as point-of-sales use, and web applications.
Ability to work with customers and visitors to identify needs and provide solutions to those needs from across a broad portfolio of solutions.
Ability to learn to use point-of-sales system in the execution of day-to-day duties.
Ability to process sales and related transactions with speed and accuracy.
Ability to learn, maintain, and search for information about the Greater Philadelphia area, providing information and directions to visitors.
Ability to execute and communicate programs in partnership with PVCC vendors, hotels, visitor bureaus and tour partners.

Nice To Haves

College degree or working towards a college degree preferred.
Muti-lingual skills a plus

Responsibilities

Greeting visitors, responding to questions, encouraging engagement, and providing outstanding customer service.
Provide visitors with accurate, up-to-date information about attractions, services, events, and activities taking place in the region.
Maintain knowledge of retail merchandise and related vendors.
Provide sales for retail merchandise and represent products to customers in an engaging manner.
Identify and fulfill customer needs, e.g., directions, daily itinerary, hotels, attractions, etc.
Make attraction, hotel, tour, restaurant reservations, etc. for customers as requested.
Sell tickets to tours, attractions, museums, events, and exhibits; introduce promotions and opportunities to customers.
Cross-selling products to increase purchase amounts.
Responsible for accurate opening and closing of cash registers and ticket inventory daily.
Work to resolve guest complaints/issues to ensure an above satisfactory closure.
Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
Communicate with visitors with visitors via email, telephone, and in-person.
Have a professional appearance and keep within the company’s uniform standards.
Keep an orderly appearance of the Philadelphia Information desk.
Maintain a neat and well-stocked work area (brochures, tickets, supplies); ensure that job-related equipment is functioning properly (register, computer, ticket printer).
Assist in training ne Visitor Experience Associate
Additional task as required/requested.