Visitor Services Supervisor

Government of Alberta

3d•Onsite

About The Position

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations. For more information about the Ministry of Forestry and Parks, visit our website at: https://www.alberta.ca/forestry-and-parks. For more information about Writing-on-Stone Provincial Park in Southern Region, visit https://www.albertaparks.ca/parks/south/writing-on-stone-pp/. Do you have an outgoing, friendly personality that enjoys working with public in a team atmosphere? Come join our team at Writing-on-Stone/Áísínai’pi, a UNESCO World Heritage Site in Southern Alberta. The Visitor Services Supervisor (VSS) is one of the key leadership positions at the park.

Requirements

University graduation in a related discipline such as Business, Recreation, Tourism, etc. OR Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.
Strong written and verbal communication skills to clearly communicate with the public, staff and managers.
Computer literacy, including strong working knowledge with the Microsoft Office Suite and website updates; can utilize technological innovation to enhance efficiency and service delivery.
Team building skills and teamwork mentality to work with a small local team as well as the broader provincial Visitor Services network.
Ability to troubleshoot software and hardware especially related to Visitor Centre displays.
Knowledge of the retail industry.
Supervisory experience with the ability to motivate, support and correct staff in a demanding work environment.
Ability to effectively deescalate customer complaints to promote positive visitor outcomes at a supervisory level.
Working knowledge of accounting tasks and an understanding of financial administration.
Valid Standard First Aid & CPR Level C certification.
Valid WHMIS 2015 Certificate.
A Valid Class 5 Driver’s License (or equivalent).
3-year Driver’s Abstract.
Criminal Record Check.

Nice To Haves

At least 2 years of directly related experience.
Excellent customer service, communication, and presentation skills.
Understanding of Alberta Parks’ responsibilities, mandate, organizational structure, and program goals.
Knowledge of tourism industry and ability to market and promote Alberta Parks.
Knowledge and appreciation of Niitsítapii (Blackfoot) culture and protocols.
Experience and knowledge of business planning, strategic planning, project planning and management.
Experience with contract management.

Responsibilities

Recruitment, supervision, leadership and mentorship of seasonal staff and volunteers to ensure program objectives and supervisory requirements are met.
Ability to provide safe, enjoyable, and engaging experiences to park visitors and guided by policies and procedures and applicable provisions of the Provincial Parks Act to ensure customer service standards are met at the visitor service facilities under the position’s oversight including campground check-in booth, camp store and park visitor centre.
Overseeing the field-level provision of campground reservation/ registration services in order to provide park visitors with an efficient and friendly campground check-in experience.
Conducting and overseeing retail operations at Writing-on-Stone Provincial Park by developing operational plans including pricing structure, selecting vendors, determining inventory type and quantity, and facility operating hours for the Visitor Centre and campground store.
Administrative functions relating to the Visitor Services & Park Operations programs including revenue processing, coordinating purchasing and orders of brochures, maps, office supplies and other materials.
Working with the Visitor Experience Team Lead to prepare marketing materials to support the promotion of Writing-on-Stone Provincial Parks’ programs and services.
Collaborating with the park team to deliver high-value services to visitors to Áísínai’pi.
Provide housing coordination, for seasonal staff housing services located at the park, ensuring assignments check-ins and overall management of the operations are handled according to policy.