Visitor Services Associate - Seasonal

Carolina Raptor Center•Huntersville, NC

13h•Onsite

About The Position

The Visitor Services Associate plays a critical role in serving as the welcoming face of our organization, helping to create a positive and educational guest experience. This role is responsible for greeting visitors, processing ticket and merchandise sales, promoting memberships, answering questions, and maintaining the cleanliness and organization of the Visitor’s Center. The Seasonal Visitor Services Associate is a temporary role meant to support the needs of the Center during peak seasons. The Visitor Services Associate must be enthusiastic, customer-focused, and comfortable working in a fast-paced, high-energy environment. They should be able to work independently and as part of a team, with a genuine interest in wildlife, education, and guest service. Reliability, attention to detail, and a positive attitude are essential. The successful applicant is comfortable engaging with guests of all ages, especially families and children, and remain composed during high-traffic periods, including weekends and holidays.

Requirements

Must have a passion for the mission of Carolina Raptor Center.
Must submit a standard criminal background check conducted by CRC.
No visa sponsorship is available for this role.
Must be at least 18 years of age.
Must possess reliable transportation.
Ability to remain calm and professional in a busy, occasionally loud environment.
Ability to work weekends and federal holidays.
Must be willing to serve all guests equally regardless of their race, color, religion, national origin, age, gender, marital status, disability, veteran status, genetic information, gender identity and/or sexual orientation.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
Frequent sitting, talking and listening to their surroundings
Regular walking, bending, standing, and lifting items up to 50 lbs.
Must be comfortable interacting with large crowds, children, and occasionally noisy or chaotic environments
Ability to work around sick and injured birds, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors. If you are immunocompromised or pregnant/planning to become pregnant, you should obtain medical clearance from your physician.
Excellent interpersonal and verbal communication skills.
Basic computer skills and experience with point-of-sale systems.
Ability to provide a quality customer service experience in fast-paced environments.
Ability to follow procedures for handling money, tickets, and merchandise.
Comfortable interacting with children and large family groups.
Proficient in Microsoft Office.
Ability to work independently with minimal supervision and manage time appropriately.

Nice To Haves

Interest in birds of prey, wildlife, or environmental education.

Responsibilities

Greet and assist visitors, providing a warm and professional first impression.
Sells admission tickets, memberships, and retail merchandise using a POS system.
Promotes memberships and donation opportunities to guests.
Maintains the cleanliness and presentation of public spaces, including restrooms, lobby, and retail areas.
Restocks and organizes merchandise displays.
Answers questions about the Carolina Raptor Center's exhibits, programs, and mission.
Supports special events, group visits, and occasional outreach activities.
Assists with opening and closing duties as assigned.
Manages high guest volume while maintaining friendly, helpful interactions.
Exemplifies the Carolina Raptor Center’s Mission Statement and supports staff, departments and leadership in pursuing and achieving goals.
Performs any other duties needed to help drive to our vision, fulfill our mission, and abide by our values.