Visitor Services Assistant II, Mill City Museum

Minnesota Historical Society • Minneapolis, MN

4h • $20 - $22 • Onsite

About The Position

This position exists to provide leadership and high quality customer service, while performing a variety of duties related to admissions, the retail store, and visitor information in the Visitor Services area of Mill City Museum, with occasional support to the Interpretive Program.

Requirements

• Two years of cash handling and retail or customer service experience.
• Demonstrated high quality, positive customer service skills.
• Strong organizational and personal computer skills.
• Demonstrated ability to communicate with a diverse public in a positive and friendly manner, in person and over the phone.
• Demonstrated ability to independently problem solve and respond to visitor concerns with patience, empathy, and grace.
• Availability to work a flexible schedule that includes weekends, evenings, and holidays, as necessary.
• Ability to work independently, under supervision, and as part of a team.
• Average math and computer skills.
• Ability to troubleshoot software, hardware, and point-of-sale issues.
• Strong understanding of retail and money handling procedures.
• Ability to stand for extended periods of time.
• Ability to bend, crouch, kneel to move merchandise and perform light cleaning duties.
• Ability to lift up to 30 pounds.

Nice To Haves

• High school diploma or equivalent.
• Experience with ticketing and/or point of sale software.
• Previous experience mentoring, coaching, training, and providing work direction for staff or volunteers in a visitor-focused setting.
• Retail sales and admissions experience in a museum/historic site.
• Experience in museum or site interpretation, theater or storytelling.
• Foreign language skills.
• Knowledge of retail display and marketing techniques.
• Knowledge of Minnesota and area history.

Responsibilities

• Perform admission duties and provide visitor information with a consistent high level of customer service and comprehensive knowledge of the site.
• Sell merchandise and provide high-level operational assistance in the museum store.
• Provide operational support and mentorship as a lead visitor services team member.
• Provide occasional support to the Interpretive Program.
• Receive, welcome and orient visitors to the museum.

Benefits

• Eligible to participate in State Employee Group Insurance Program
• Retirement program with employer contribution
• Generous vacation and sick time accruals
• Additional paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED