Visitor Services Assistant II

Minnesota Historical Society • Minneapolis, MN

5h • $20 - $22 • Onsite

About The Position

This position exists to support admissions and the museum store, conduct interpretive programs using a variety of techniques, assist in the daily operation of the site, mentor visitor services staff, and provide high quality customer service to guests of Mill City Museum.

Requirements

• Two years of cash handling and retail or customer service experience.
• Demonstrated high quality, positive customer service skills.
• Strong organizational and personal computer skills.
• Demonstrated ability to communicate with a diverse public in a positive and friendly manner, in person and over the phone, and be responsive to inquiries and comments.
• Demonstrated ability to independently problem solve and respond to visitor concerns with patience, empathy, and grace.
• Ability to work independently, under supervision, and as part of a team.
• Average math and computer skills.
• Ability to troubleshoot software, hardware, and point-of-sale issues.
• Strong understanding of retail and money handling procedures.
• Ability to stand for extended periods of time.
• Ability to bend, crouch, kneel to move merchandise and perform light cleaning duties.
• Ability to lift up to 30 pounds
• Ability to deliver effective verbal presentations in front of small to large sized groups.
• Demonstrated ability to work independently as well as collaborate and contribute positively in a team environment.
• Flexibility to adjust to changes in schedule and assignments.
• Ability to understand and carry out written and oral instructions.
• Demonstrated ability to work with a diverse public in a friendly and open manner, while conveying information or teaching.
• Flexibility to work a varied schedule of weekdays, weekends, and evening hours.

Nice To Haves

• High school diploma or equivalent.
• Experience with ticketing and/or point of sale software.
• Previous experience mentoring, coaching, training, and providing work direction for staff or volunteers in a visitor-focused setting.
• Retail sales and admissions experience in a museum/historic site
• Experience in museum or site interpretation, theater or storytelling.
• Foreign language skills.
• Knowledge of retail display and marketing techniques.
• Knowledge of Minnesota and area history.
• Experience working with children in an educational environment.
• Experience in museum or site interpretation, theater or storytelling.
• Familiarity with U.S. history.

Responsibilities

• Perform admission duties and provide visitor information with a consistent high level of customer service and comprehensive knowledge of the site.
• Sell merchandise and provide high-level operational assistance in the museum store.
• Provide operational support and mentorship as a lead visitor services team member.
• Receive, welcome and orient visitors to the museum.
• Conduct interpretive programs to engage and educate diverse audiences at visitors to Mill City Museum.
• Study, learn, and comprehend historical material in order to deliver programs effectively.
• Support museum operations by performing cleaning, maintenance, safety, security, and other tasks in support of ongoing operations.

Benefits

• Eligible to participate in State Employee Group Insurance Program
• retirement program with employer contribution
• Generous vacation and sick time accruals
• additional paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed